Updated 14 days ago

Call Center Customer Service Agent

Chandler, AZ 85286
Wage
Starting at $16.5 hourly
Full-time, Seasonal Full-time, Seasonal Part-time

Help Your Community and Get Paid! Join OnTrac.

 

Start Date: August 30th, 2021 

Schedule:  Part-Time and Full-Time available between 8AM-9PM Monday-Friday.

 

How you’ll be rewarded as a Customer Care Advocate in our call center;

  • Fun work environment with opportunity for career advancement
  • Weekly pay checks- Starting at $16.50 an hour
  • Up to $300 in New Hire Bonus pay! 
  • Friendly and creative Recognition and Reward programs
  • Benefits include medical, dental, vision and paid vacation and sick leave

 

What our Customer Care Advocates do on a daily basis in our call center:

  • Talk with customers about the delivery of their packages, handling phone calls, researching and problem solving to ensure smooth package delivery.
  • Document the delivery flow of a package into our tracking system.
  • Assist customers, consumers and delivery drivers throughout the lifecycle of a package delivery.
  • Partner with our regional facilities to create an outstanding customer experience.
  • Troubleshoot, research, resolve or escalate issues as necessary.
  • Participate in continuous improvement efforts to help grow the business.

What you’ll need to be a successful Customer Care Advocate in our call center;

  • The ability to multi-task on a computer using multiple computer applications while on a phone call.
  • Availability to work a variety of work shifts, Monday-Saturday.
  • The ability to talk with customers, listen attentively to concerns, express empathy and research problems for resolution.
  • Strong attention to details and data entry/typing 30 wpm (including 10 key)
  • Successfully pass a pre-employment background check

Please help us reach communities with the goods they need during the COVID-19 outbreak. You are needed now more than ever! 

Required qualifications:

  • 18 years or older
  • Legally authorized to work in the United States

Preferred qualifications:

  • At least high school diploma or equivalent or higher
  • 1+ year of experience in the customer service industry

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