Work at Home - Customer Support Agent

Your interest in SYKES has come at an exciting time in our history! We're excited to announce that SYKES is now a part of Sitel Group, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES.

You'll shine in this role utilizing people skills to assist customers. Best of all, you'll work in a fun team environment!

The Position:

Assist customers with inbound customer service tasks over the phone. Begin your career with us in the Customer Support role with the opportunity to advance into other positions as you grow with us. 

Work with us and you’ll enjoy:

• Full Time Schedules
• $13.50 - $15.00 per hour

• Monthly Bonuses
• 100% Paid Training
• Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan
• Paid time off
• Tuition reimbursement, up to $5,250 annually

Required Qualifications, Skills and Experience:

• A high school diploma or GED
• Are at least 18 years old
• General computer skills
• Excellent communication skills
• Customer support experience (preferred)

About SYKES

SYKES is now a part of Sitel Group®!  As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

EEO statement

EOE/Veteran/Disabled

Required qualifications:

• 18 years or older
• Legally authorized to work in the United States
• At least high school diploma or equivalent or higher

Preferred qualifications:

• 6+ months of experience in the customer service industry