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Full-time, Part-time
Hmshost Concourse E, 2Nd Level, Miami, FL 33122
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Summary: 
The Admirals Club Floor Attendant is responsible for cleaning and maintaining the dining and/or buffet area within the lounge and serving guests food items, following all established service and guest experience standards.

Essential Functions: 
• Ensures all food and beverages are arranged to established service standards
• Sets up, stocks, cleans and maintains food and beverage offerings
• Maintains all coffee and beverage services
• Maintains standards of service and guest experience
• Serves and responds to the food and beverage needs of guests
• Uses tray for all guest service
• Maintains in-depth knowledge of products on hand
• Clears, cleans and sanitizes tables, seats, dining area and buffet area
• Maintains food temperature
• Assists with basic food preparation (e.g. warming up soup, operating panini press)
• Provides comprehensive floor presence
• Follows all established rules and sequence of service and dining etiquette standards
• Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind

Requirements

Minimum Qualifications, Knowledge, Skills, and Work Environment: 
• Requires at least 3 years of closely related work experiencing, including experience servicing customers in a premium airport lounge or closely related food and beverage establishment
• Requires ability to demonstrate tact and discretion in interactions with premium clientele
• Requires ability to maintain a presentable and polished appearance in keeping with service standards for premium clientele
• Requires ability to work long hours, while standing. 
• Possess strong sanitation habits.
• Requires ability to provide strong customer service
• Ability to multi-task and ability to interact with customers and coworkers in a friendly, enthusiastic and outgoing manner

Additional Info

To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/.

Equal Opportunity Employer (EOE)
Minority/Female/Disabled/Veteran (M/F/D/V)
Drug Free Workplace (DFW)
Posting ID: 651169014 Posted: 2021-10-21 Job Title: Admiral Club Floor