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$15.61 - $22.20
Full-time, Part-time
Napa, CA 94558
Updated today

Job Description

LASTBOTTLEWINES.COM, a dynamic and quickly growing internet-based wine company, seeks a full-time person in our Napa, office/warehouse. An interest in wine and the desire to learn and expand your knowledge are a plus, but not required. This is a strong customer service and detail/computer-oriented position. Looking for a positive attitude, good spirit, self-starter, organized and FAST team player who can assist customers with a myriad of customer service issues.

We are looking to fill this position quickly and will conduct interviews via Zoom to start.

Job Description:

- Answering customer service emails in a timely and friendly manner. (EMAIL-HEAVY POSITION)
- Exporting and printing wine orders.

- Working and coordinating closely with our warehouse and shipping companies to ensure a seamless ordering and delivery experience for our customers.

- Starting package investigations/claims with shipping services.

- Processing returns.

- All aspects of top-notch customer service. (MUST BE ABLE TO MULTI-TASK)

-Overseeing inventory counts for daily offers and checked in product.

-Running inventory reports between warehouses.

-Initiating transfers to fulfill orders between warehouses.

-Conducting monthly inventory cycle checks.

-Creating and maintaining a spreadsheet for short orders

-Contacting customers to resolve outstanding inventory issues (refund/credit/substitution).

-Finding and updating locations within Napa warehouse.


- Able to work in a close, Covid-structured office environment Monday-Friday, 8AM to 5PM in Napa, CA (near airport).
- Excellent typing and basic PC/Microsoft Office skills.
- Excellent critical thinking skills.
- Proactive work ethic.
- Able to take direction and retain knowledge.
- Able to lift 40lbs.
- Able to work effectively and closely with a variety of personalities.

- Experience shipping and communicating with UPS/Fedex/GLS/LSO a plus.

- Good with numbers a plus.

- Wine knowledge a plus.

Compensation: $20 hr. to start

Benefits: We offer medical and dental insurance (after probationary period of 3 months), 401K, regular reviews, and plenty of opportunity to taste and learn about wine.

We are screening potential interviewees via EMAIL ONLY and will be scheduling interviews quickly. Please email resume and/or cover letter/references to:

Sarah Lundstrom

Posting ID: 652135790 Posted: 2021-12-08 Job Title: Customer Service Representative Inventory Lead