Full-time, Part-time
Austin, TX 78717
Updated 3 days ago
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Service Coordinator

Job Number:  21-498-6579 

Unit:  Home and Community Based Services (HCS)

Division:  Intellectual and Developmental Disabilities (IDD)

Why join us:  Integral Care has proudly served Travis county residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities.

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits:

  • Medical, Dental and Vision insurance

  • Generous vacation/holiday/sick leave

  • Life and Short-term/Long-term Disability Insurance

  • Employee Assistance Program (EAP)

  • 403(b) retirement account

  • 401(a) employer contribution retirement account

  • Gold's gym membership discount

  • Mileage reimbursement

Service Coordinator Job Summary : The Home and Community and Based Services (HCS) Program services people diagnosed with intellectual and/or developmental disabilities who live in a variety of non-institutional settings. Services are designed to meet the person's needs so they may remain in the community and have opportunities to participate in their community to the maximum extent possible.

As an HCS Service Coordinator you will monitor services and supports for individuals diagnosed with intellectual and/or developmental disabilities (IDD). In addition to IDD, many individuals you will serve will have mental health and/or medical diagnoses. Individuals served range in age from very young children to the geriatric population.  You will have a designated caseload of individuals for whom you will work with to help improve their quality of life.  You will provide these services in the community, including their place of residence, schools, day programming, etc.  The service coordinator role is a dynamic position that entails working with the individuals and their support systems, facilitating meetings, crisis prevention and advocacy.  As their service coordinator, you will not only monitor their HCS Services, but also help support individuals in leading meaningful and fulfilling lives.

Responsibilities and Duties:

  • Monitor progress, service delivery and satisfaction of services
  • Facilitate meetings amongst the service planning team
  • Complete and monitor individualized care plans
  • Identify and leverage clients own strengths to help them achieve their goals
  • Maintain documentation of all client contacts within required timelines and in compliance with program requirements
  • Develop working relationships with community HCS providers
  • Assist individuals in finding HCS placements
  • Maintain a caseload of approximately 40 clients
  • Provide support to individuals in accessing appropriate services through communication within Integral Care, community partners, service providers and other relevant agencies.
  • Travel locally, daily, for client visits
  • Participate in inter-agency collaborations to problem solve client needs and barriers to progress
  • Utilize electronic health records, Microsoft Word/Outlook and other applications.

The Candidate we are looking for is:

  • Excited to work with the IDD population. If you don't already have experience with this population, then you must be motivated to learn.  
  • You like to stay busy and you are self-motivated.  You enjoy having a career that keeps you on the move and you are excited by the fact that no two days are the same. 
  • You are able to effectively communicate with all kinds of people, but you also work well independently. 
  • You are organized and able to keep up in a fast paced environment. 
  • You don't mind documentation and you excel at time management. 
  • You have the ability to respond to deadlines in a timely manner
  • Most importantly, you are looking for a career that makes a difference in peoples' lives.

Service Coordinator  Education:

Required:

  • Graduated from an accredited college or university with a Bachelor's degree with a major specialization in Human/Behavioral/Social Services or related field.

Service Coordinator  License:

Required:

  • Current and valid driver's license and a clean driving record.
  • Center certification to perform service coordination (Training will be provided during the onboarding process to obtain this certification).

Hours:  Full-Time; Monday-Friday, 8:00am-5:00pm with some flexibility required.

Salary :  Starting  Qualified Mental Health Professional (QMHP) salary is at $38,479-$40,739 based on education, but internal applicants are subject to Integral Care's QMHP career ladder.

Sign-on incentive:  Integral Care looking to grow our teams with talented and caring people just like you. Currently, we are offering a $2,000 sign-on incentive for all newly hired employees! All newly hired employees will receive $1,000 on their first paycheck and $1,000 on the paycheck following their six-month anniversary.

Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.

For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages:  Spanish, Chinese, Vietnamese, Korean, or Burmese.  (PM16)

QMHP Keywords:  human services, social work, person-centered planning, case management, guardianship, advocacy, therapy, therapist, counseling, counselor,  Qualified Mental Health Professional, QMHP, Case Manager, Rehabilitation Specialist, Service Coordinator, Mental Health Professional, Mental Health Specialist, Social Worker

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