Full-time, Part-time
Bothell, WA 98041
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Barista

 

Job Summary and Mission 

 

This job contributes to Starbucks success of the Roastery & Reserve Store by providing an exceptional experience to all customers as ambassadors of coffee leadership and stewards of quality. Through a commitment to operational excellence, they work together as a team to create the Roastery & Reserve Experience for their customers and one another.  The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

 

 

Summary of Key Responsibilities

 

Coffee Expert & Brand Ambassador:

 

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks

  • Provide unique coffee forward experience for every customer

  • Serve as coffee expert providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods (roasting process, flavor, etc.)

  • Demonstrate impeccable composure and ability to thrive in ambiguous situations. Maintains a calm demeanor during periods of high volume or unusual events.

  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards

  • Follows health, safety and sanitation guidelines and standards

  • Contributes to positive team environment

  • Maintains regular and consistent attendance and punctuality 

 

 

Service:

  • Anticipates customer and store needs by constantly evaluating environment and customers for cues

  • Delivers exceptional customer service to all customers

  • Responsible for total service, including table service

  • Support Roastery and Reserve events model and events execution

 

Sales:

  • Maintain knowledge of 100+ unique Roastery & Reserve products 

  • Engage customers and leverage selling skills 

 

 

Operations: 

  • Operate in environment with rapid innovation with minimal turnaround time from innovation to product and service delivery to the customer

  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security.

  • Maintain a clean and organized workspace so that partners can locate resources and product as needed

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