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Wage
$40,000.00 to $45,000.00
Full-time
510 Commerce Street, Clinton, NC 28328
Updated 30+ days ago

Summary

This position focuses on wholesale fuel customer support.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

  • 4 year college degree preferred or equivalent customer service experience.
  • Ability to read and interpret documents such as safety rules, operations manual, and financial reports.
  • Ability to write reports.

Knowledge, Skills and Abilities

  • Must be proficient in MS Word, Excel, PowerPoint and other common software programs. 
  • Excellent verbal and written communication skills required.
  • Must be able to work in a team building environment
  • Must be able to travel to customer and company meetings; will be asked to attend industry conferences. 

Supervisory Responsibilities

not applicable

Essential Functions

  • Proactively call all transport delivery customers (Dealers and Commercial) to solicit new deliveries on a daily basis.
  • Maintain market intelligence of competitor pricing, tactics, vendor issues, and any other variable that will impact how we market our fuel.
  • Develop expertise on daily market movements and coordinate with fuel team leaders on avenues and strategies to increase margin and profitability of fuel sales daily/weekly/monthly.
  • Learn and proactively manage the delivery process for all loads placed daily.  Maintain carrier setup, loading numbers, freight rates, access agreements, etc.
  • Answer and resolve majority of customer concerns related to billing, credit card batches, pricing/delivery discrepancies, and most single contact issues that arise.
  • Responsible for daily pricing calculation and distribution.
  • Participate in the on-call night and weekend dispatch duties.
  • Monitor the master price distribution list along with margins by customer for accuracy and updated changes.
  • Handle customer setup and support on branded portals.
  • Monitor POP, co-op advertising, credit promotions, and issues related to mystery shop scores. Mystery Shop includes disseminating to sales and customer. Creating responses and/or appeals when identified.
  • Provide assistance with VeriFone support/contracts. Requires consistent customer contact.
  • Calculate and enter monthly rebate volumes for branded dealers.
  • Coordinate annual brand meetings with dealers and prospects by brand; including invitation list, follow-up and maintenance of ongoing prospect list by site name.
  • Coordinate Holiday gifts, anniversary thank you notes, etc. for all customers.
  • Co-ordinate Vendor Set-Up for project bill payment (Completed Application, W-9)                                                                                                                                                                                                                                  

Requirements

Physical Demands

Must be able to lift up to 15 pounds frequently

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position.  All employees may have other duties assigned at any time.

Posting ID: 655284587 Posted: 2021-08-25 Job Title: Inside Sales Csr