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$10.48 - $16.34
Full-time
New Orleans, LA 70123
Updated 6 days ago
AMC Premium Support Engineer - WORK FROM HOME Job Description AMC Premium Support Engineer Who we are Micro Focus is one of the world's largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today's rapidly evolving marketplace. That's high tech without the drama. www.microfocus.com . About the Role This is a senior technical support engineer role in the Micro Focus Premium Support team, with a goal to provide the highest level of customer satisfaction. As a Premium Support Engineer, you will act as a single point of contact for an assigned customer, providing technical support on the Micro Focus AMC Host Connectivity and MFA tools. The role is to provide expert technical support guidance to customers implementing multi-factor authentication, working proactively to avoid issues and ensuring rapid incident resolution when problems occur. As a Premium Support Engineer you will conduct troubleshooting, gather diagnostics, reproduce problems, diagnose faults and escalate software change requests to Micro Focus Product Engineering and test software patches for customers. The goal is to become a trusted support advisor and ensure that customers are successful in their use of Micro Focus AMC software. ship is required. You will be responsible for Key customer support ownership and issue resolution. Clientcustomer relationship Team Collaboration Education and Experience Required Technical University or Bachelor's degree preferred. Typically 5-8 years experience in technical support andor consulting. Experience in industry desired. Knowledge and Skills Required Mainframe host connectivity to IBM, UnixLinux, and Unisys systems Micro Focus AMC software ReflectionInfoConnect Desktop Pro, Host Access Management Security Server, Advanced Authentication Understanding of clientserver architecture Familiar with Open Systems, VT, TN3270, UTS, FTP, X Systems, SSH, TLS, TCPIP protocols Strong troubleshooting skills Other skills helpful to have Knowledge of cloud platforms - AWS, Azure, Google Containers - Docker, Kubernetes Windows Installer Microsoft Powershell Knowledge of complex heterogeneous networks Able to manage multiple complex issues concurrently General API knowledge If you want to be part of what's next andfind out more about ouravailable opportunities, visit Micro Focus Careers . DiceSD LI-SD1 LI-Remote Job Services Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status
Posting ID: 656622644 Posted: 2021-12-03 Job Title: Support Engineer