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1680 S Orange Blossom Trail, Apopka, FL 32703
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Updated 10 days ago
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We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room and check-in with customers. Back of the house management experience is essential, as you’ll hire qualified Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Primary and On-Going Accountabilities

Effectively Manage a Steak n Shake Shift

Execute the 14 point walk and correct deficiencies as they arise

Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence

Ensure service, hospitality, accuracy and speed standards are achieved

Maintain strict compliance with health, safety and security standards and procedures

Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest

Demonstrate effective decision making and problem solving skills that support the Steak n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach

Ensure accurate adherence to all State and Federal laws on assigned shift

Lead by Example

Specific Duties and Responsibilities

Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year.

Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service

Immediately address Guest concerns and complaints utilizing the Steak n Shake Guest Recovery Model L.E.A.R.N.

Ensure Guests are immediately recognized upon entering and as they are leaving

Motivate all Associates to deliver great hospitality toward all guests and other associates

Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching

Brand Protection: Operating in accordance with our Quality, Service and Cleanliness Standards (QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people.

Execute the 14-point walk using the Three in One tool? ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re-stocked for meal periods, and constantly moving through the restaurant coaching the directing associates to ensure quality adherence and speed standards are achieved

Ensure associates are effectively trained using the Steak n Shake training program, Earning your Wings

Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately

Assign and verify all side work is accurately and efficiently completed

Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantity

Ensure all Safely procedures and policies are strictly adhered to

Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices.

Deploy associates appropriately as planned on the Schedule and Line up sheets

Ensure appropriate staffing levels of well-trained associates on assigned shifts

Complete shift and daily inventory and accurately post into the back office POS System

Check in food delivery, ensure proper storage and post-delivery into the POS

Complete food order based on commissary order guide and enter into ordering system

Maintain strict adherence to cash handling and banking policies and procedures

Complete shift tools and administration duties as assigned by General Manager

REQUIREMENTS: Typical minimum requirement to perform the job.

High School graduate or equivalent education preferred

Certified in all Service and Production Stations at Steak n Shake or equivalent experience

ServSafe certified

Understand Steak n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures

Positive, motivating communication skills

Strong organization and time management skills

Strong coaching and mentoring skills

Flexible and adaptable to changing circumstances

Ability to read, write, perform mathematical calculations and analyze data

Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach

Able to work in excess of 50 hours per week while standing, walking and stretching

Able to lift, carry, push and pull 30 lbs.

Able to perform any task performed by a service or production associate

Able to see across the restaurant to monitor and oversee the operation

Able to legally operate a motor vehicle

Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns

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Posting ID: 659298580Posted: 2021-10-07Job Title: Restaurant Manager