We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room and check-in with customers. Back of the house management experience is essential, as you’ll hire qualified Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
Primary and On-Going Accountabilities
Effectively Manage a Steak n Shake Shift
Execute the 14 point walk and correct deficiencies as they arise
Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence
Ensure service, hospitality, accuracy and speed standards are achieved
Maintain strict compliance with health, safety and security standards and procedures
Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest
Demonstrate effective decision making and problem solving skills that support the Steak n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach
Ensure accurate adherence to all State and Federal laws on assigned shift
Lead by Example
Specific Duties and Responsibilities
Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year.
Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service
Immediately address Guest concerns and complaints utilizing the Steak n Shake Guest Recovery Model L.E.A.R.N.
Ensure Guests are immediately recognized upon entering and as they are leaving
Motivate all Associates to deliver great hospitality toward all guests and other associates
Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching
Brand Protection: Operating in accordance with our Quality, Service and Cleanliness Standards (QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people.
Execute the 14-point walk using the Three in One tool? ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re-stocked for meal periods, and constantly moving through the restaurant coaching the directing associates to ensure quality adherence and speed standards are achieved
Ensure associates are effectively trained using the Steak n Shake training program, Earning your Wings
Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately
Assign and verify all side work is accurately and efficiently completed
Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantity
Ensure all Safely procedures and policies are strictly adhered to
Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices.
Deploy associates appropriately as planned on the Schedule and Line up sheets
Ensure appropriate staffing levels of well-trained associates on assigned shifts
Complete shift and daily inventory and accurately post into the back office POS System
Check in food delivery, ensure proper storage and post-delivery into the POS
Complete food order based on commissary order guide and enter into ordering system
Maintain strict adherence to cash handling and banking policies and procedures
Complete shift tools and administration duties as assigned by General Manager
REQUIREMENTS: Typical minimum requirement to perform the job.
High School graduate or equivalent education preferred
Certified in all Service and Production Stations at Steak n Shake or equivalent experience
Understand Steak n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures
Positive, motivating communication skills
Strong organization and time management skills
Strong coaching and mentoring skills
Flexible and adaptable to changing circumstances
Ability to read, write, perform mathematical calculations and analyze data
Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach
Able to work in excess of 50 hours per week while standing, walking and stretching
Able to lift, carry, push and pull 30 lbs.
Able to perform any task performed by a service or production associate
Able to see across the restaurant to monitor and oversee the operation
Able to legally operate a motor vehicle
Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns