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Wage
$14.00-$17.00
Full-time, Part-time
215 S College Ave, Fort Collins, CO 80524
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Position:
	Electrical Department Head

Overall Job Summary:  

Are you tired of being a robot in the day-to-day operations of working for a big box retailer or a company that doesn’t recognize all your talents?  If you answered yes and have a working knowledge of basic electrical, Downtown Ace Hardware may be the place for you.  Our Department Heads are involved in all aspects of running a department, (or what we like to call our departments, a store within a store) including merchandising and bringing in new product.  Does this sound intriguing…

Job Description:

	Primarily responsible for the daily operation of the Electrical Department
	Participate in the selection and pricing of department products
	In cooperation with the Training Coordinator, train store staff to be competent in the Electrical Department
	Provide and lead staff in always delivering “Amazing Customer Service”, throughout the store 
	Know the features and benefits of the department products
	Assist in maintaining appropriate inventory levels
	Look for new items to enhance the selection
	Maintain and regularly stock all back stocked items

Customer Service
•	Provide positive representation of store.
•	Proactively assist customers in solving problems.
•	Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
•	Provide a friendly, outgoing demeanor; work well with customers as well as associates.
•	Ensure all calls and pages are answered promptly, courteously and effectively.
•	Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken into consideration.
•	Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations
•	Ensure a positive, professional and safe work environment for all associates.
•	Assist with daily maintenance, orderliness and cleanliness of the sales floor and stock room.
•	Ensure that weekly price changes and label updates are completed timely and accurately.
•	Visit competition to be familiar with what they are doing.
•	Perform all other duties as assigned.

Inventory & Merchandising
•	Responsible for maintenance of back stock levels.
•	Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
•	Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
•	Assist with merchandise resets in the electrical department.
•	Assist to ensure all signage is current in the electrical department.

Leadership
•	Lead by example; be approachable by all associates and customers.
•	Participate in store meetings.
•	Communicate any merchandising, cost control or sales idea to the managers for follow up.
•	Prepare and challenge yourself for future advancement.

Other Essential Requirements

Experience
Formal retail management experience strongly encouraged

Physical Demands
Standing, walking, lifting (up to 50lbs) and climbing.


What You Will Need to Succeed:

	High School Graduate or equivalent
	Working knowledge of basic electrical 
	Minimum two years of customer service experience
	Basic computer skills
	Attention to detail


Requirements

What You Will Need to Succeed:

	High School Graduate or equivalent
	Working knowledge of basic plumbing
	Minimum two years of customer service experience
	Basic computer skills
	Attention to detail$14.00-$17.00

Additional Info

Downtown Ace Hardware is a locally owned family-run business.  We have been in Downtown Fort Collins since 1990.  We pride ourselves on our excellent customer service, our product knowledge, and our wide range of products.

Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation.  The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling.  Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

Posting ID: 661473768 Posted: 2021-10-27 Job Title: Electrical Department Head