Product Manager - Salesforce Integration

About the Company

At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. As we move through 2021, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.

About the Team

The AT&T Customer Connect Centers team focuses on the design, build, and delivery of the Salesforce & dependent capabilities required to evolve our Employee tools experience. Members of our team work on creating frictionless experiences utilizing the Salesforce Service Cloud capabilities. Teams focus on aligning customer and agent experience while evolving the business mindset in the way we support our customers and employees

About the Job

We are looking for an experienced Product Owner with an extensive background in delivering scalable and robust enterprise integration projects for the AT&T Customer Connect Centers. She/he will be a key contributor delivering on mission-critical systems integrations and business processes for AT&T call centers and retail spaces. The successful candidate must possess strong analytical, communication, leadership and technical skills in the area of Salesforce technology specifically in the area of System Integrations and APIs.

This person will focus on the planning and delivery of system/data integration of enterprise systems across business functions. Candidate should be able to quickly learn the business and platform and be able to deliver the projects quickly. Our ideal candidate must possess the product management and Sales force technical skills/experience, enjoy working in a dynamic, fast paced and high growth environment.

Responsibilities and Day-to-Day View

•    Engage with the business team and stakeholder at different levels to understand business needs, analyze, document, prioritize the requirements, and make recommendations on the solution and implementation. Delivering the product that meets business requirements, reliability, scalability, and performance goals

•    This role will drive alignment to the company’s cross-channel vision and strategy, supporting Channel KPIs and delivering the highest value capabilities.

•    Manage and work with Agile scrum team and create the scrum team strategy roadmap/backlog, develop minimal viable product and Agile user stories that drive a highly effective and efficient project development and delivery scrum team.

•    Drive, develop and maintain numerous project deliverables that support the program, including functional and non-functional specifications

•    Acts as a product evangelist to build awareness and understanding across teams and organization

•    Responsible for Data mapping/transformation, solution design, process diagram, acceptance criteria, user acceptance testing and other project artifacts.

•    Work effectively with the technical/development team and help them understand the specifications/requirements for technical development, testing and implementation.

•    Ensure solutions promote simplicity, efficiency, and conform to enterprise and architecture standards and guidelines.

•    Partner with the support organization to provide training, support and technical assistance to operation team and end users as necessary

•    Lead, guide and support team members, and help streamline work processes to improve efficiency and consistency.

•    Develop and communicate the program vision and roadmap

Qualifications

•    Bachelor’s degree or equivalent work experience in Marketing, Computer Science, Information Systems or related field

•    5+ years of product owner experience with proven track record of managing all aspects of a successful product throughout its lifecycle

o    Experience within high tech, software and/or wireless/telecom industry highly desired

•    Solid technical background with understanding and/or experience in software development and  web technologies

•    Strong analytical skills and the ability to convert consumer insights and performance data into high impact product initiatives

•    Experience in product roadmap assessment and planning.

•    Experience in driving and gathering business requirements, assessments, solutioning, especially in the areas of data analysis, data extraction/delivery, source/target transformation/mappings.

•    Experience in working with both the business and technical team, coordinating/leading solution design, development/configuration, and deployment across multi-dimensional teams.

•    Experience in business process analysis, data modeling and ability to proactively identify, manage, and correct data quality issues.

•    Experience working within scaled agile development team

•    Experience with MuleSoft and Salesforce technologies

•    Experience and knowledge of APIs, Web Services, SOA, ESB, ETL concepts and tools.

•    Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders

•    Experience in a Retail, Call Centers or consumer organization

•    Salesforce certifications

•    Scrum Master certificate (Preferred)

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!