About: Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy’s is also known for giving back to our communities. Now is an exciting time to join Macy’s. The face of retail is changing, and change requires innovation. Our industry-leading Asset Protection team uses the latest technology and analytics tools to reduce shortages and protect Macy’s bottom line. Develop your skills with opportunities to specialize in areas such as Investigations, Organized Retail Crime, and Asset Protection Training. Join a team of colleagues who are committed to excellence and leadership development.
Job Overview: The Asset Protection Detective’s primary responsibility is to prevent the loss of company property while maintaining a safe business environment. Support store’s efforts in providing the best customer service within a controlled environment so as to ensure maximum sales at the highest profit rate attainable. Under general supervision and established procedures, the Asset Protection Detective detects and apprehends shoplifters and dishonest employees.
Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.?
Respond to customer and associate incidents to facilitate first aid and minimize company liability
Recover stolen merchandise and apprehend shoplifters and other people who commit fraud or other criminal acts against the company
Investigate criminal violations against the person or property of any customer or associate that is committed on company premises
Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Asset Protection Manager
Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence
Promote shortage awareness and theft deterrence among associates by conducting meetings and participating in training events
Successfully complete all Asset Protection training requirements including CPR and First Aid and maintain personal certifications as required by law
Conduct audits to ensure sales department compliance to merchandise exposure standards and asset protection policies
Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection Store Detective is summoned
Works on special assignments, investigations, and surveillance as directed by store leadership
Responds to alarm conditions at assigned store
Qualifications and Competencies:
High School Diploma or equivalent required
No experience required
Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
Resourceful and able to adapt quickly to changing priorities
Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
Position requires prolonged periods of standing/walking around store or department
May occasionally involve reaching above eye level, stooping, kneeling, or crouching.
Must be able to apprehend shoplifters
Ability to sustain long periods of time enclosed in surveillance areas.