The General Manager (GM) is responsible for running overall operations of a Pick Up Stix restaurant, from managing a team of 15-20 Team Members, to creating reports and adhering to budgets, to ensuring quality. The General Manager must be an advocate of the brand in all meanings of the word, and create and lead a positive team atmosphere that is productive and very Guest-service focused. As the General Manager, you will be in charge of maintaining open communication with all levels of your team and ensuring that each Team Member is performing to Pick Up Stix standards at all times. You will recruit for, hire and train new Team Members. You'll also reward great current Team Members to ensure that you keep a high-level of Team Member retention, and that your team feels appreciated when they do excellent work. You'll also work to constructively criticize Team Members, helping them grow into better workers and fantastic members of the team. The General Manager will ensure that restaurant meets all standards set by Pick Up Stix on a daily, weekly and monthly basis. This will include putting together reports, reviewing financial transactions, maintaining a budget, estimating food/beverage costs, maintaining Health Department standards and more.
This must all be done while holding both your staff and the food you serve to the highest quality standards possible.
RESPONSIBILITIES: Maintain positive and open communication with the FOH/BOH staff Maintain proper Company and government required documents on staff Interview prospective Team Members Hire, train, appraise, reward, discipline Team Members Post bi-weekly payroll, ensuring all postings are accurate Support operations by performing any other duty to ensure the restaurant is producing to standards Address Guest complaints and resolve issues. Complete daily administrative tasks (reports and banking) Estimate food and beverage costs, maintaining correct inventories (par levels) Review financial transactions and monitors budget to ensure efficient operation, and to ensure expenditures stay within budget limitations. Responsible for all items listed on the Sales and Cost Analysis Maintain Health Department standards, including Team Member hygiene, proper food handling, equipment cleanliness, food temperatures, proper storage, and rotation of inventory Conduct quarterly safety meetings, maintain OSHA files, and complete any required workers compensation paperwork Maintain all fire code requirements including fire extinguishers, fire suppression systems and exit sign lights Know and understand preventative maintenance schedules for the store