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Full-time, Part-time
Seaside, CA 93955
Updated 30+ days ago
The Registration Authority (RA) provides Identity Protection Management support for a Defense customer through the issuance of SIPRNet and NIPRNet tokens and PKI certificates from specialized computers. The RA Lead is responsible for managing the RA program and associated processes including coordinating the work of a matrixed team consisting of RAs, System Administrators, and Trusted Agents. These team members work together to review and verify paperwork for new requests, process and issue customer requests for new tokens or certificates, provide token resets, and support annual program audits. Primary Responsibilities and Activities •Coordinate a matrixed and geographically distributed team •Verify the request paperwork has been properly completed and submitted •Maintain master list of issued tokens and certificates •Process token and certificate requests from RA machines •Monitor the RA ticket queue and distribute tickets to RAs •Assist customers in the resolution of certificate related problems •Participate in internal and external meetings with clients •Provide training to new RA team members •Prepare a weekly and monthly reports •Maintain and monitor token inventory •Participate in audits and lead the development of RA audit reports •Maintain RA program SOPs and associated program documentation
Skills: •Ability to prioritize and coordinate work for team members •Excellent attention to detail and adherence to processes •Excellent customer service •Excellent written and communication skills •Experienced in networked computer-based system use and the Microsoft Windows operating system •Must be able to work independently and possess analytical processing skills Clearance: Top Secret Certificates: Security+ Required Experience: Must have a minimum of three (3) years' experience in IT
Posting ID: 663950187 Posted: 2021-09-28 Job Title: Registration Authority Security Clearance