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$11.80 - $15.53
Full-time, Part-time
Aurora, NY 13026
Updated today

Job Description

Position Summary:

The Systems Engineer works as an interdependent team member to address responsibilities and complete activities related to:

· Equipping staff with the IT related tools and systems

· Empowering staff with the knowledge and information

· Ensuring IT related systems are available, accurate and engineered properly

· Supporting the IT Helpdesk and department administration

Persons who succeed in this role deliver a great technology experience.

Persons who enjoy this role are passionate about success of the teams, brand and how technology serves.

Persons in this role have a wide breadth of subject matter expertise across datacenter, virtualization, networking, cloud, collaboration, communication, and security systems. The Systems Engineer is expected to be a key contributor to the build-out, maintenance and administration of an Information Technology environment that supports the goals and objectives of the business, is scalable, stable, and secure.

Essential Job Duties and Responsibilities: (Additional duties may be assigned)

  • Equip staff with the IT related tools and systems 
  • Analyze, Configure, Deploy infrastructure technologies
  • Analyze, Configure, Deploy enterprise applications
  • Administrate & Support infrastructure
  • Administrate & Support enterprise applications
  • Empowering staff with the knowledge and information
  • Engineer & continually improve infrastructure usability
  • Engineer & continually improve applications usability
  • Support awareness and clarity around proper IT practices
  • Ensuring IT related systems are available and accurate
  • Actively monitor and address escalated issues coming into the Helpdesk
  • Address support issues relative to timeliness and business needs
  • Actively maintain infrastructure uptime, availability, accuracy, and security
  • Participate in design, technical review, planning, and implementation of new IT infrastructure projects. Participate in project-type work and coordinate with internal and external parties.
  • Review, analyze, and evaluate systems and user needs. Document requirements, define scope and objectives, prepare cost-benefit analysis, and assist with formulating proposals that are aligned to business needs.
  • Document procedures for IT and end users.
  • Maintain progressive leading edge job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
  • As a critical member of a lean results-oriented team, will provide ongoing technical consultation, collaboration, training, and support to colleagues to ensure the team’s continued success.
  • As an advanced a tier 3 technical escalation point, provide exceptional support to a range of technical and non-technical employees in finance, sales and marketing, customer service, manufacturing, warehouse and distribution operations, product design, and company retail stores. This position coordinates issues, seeks guidance and escalates issues between:

                   Level 1, Level 2 Helpdesk Analysts

                   Network Engineers

                   Systems Engineers

                   ERP Manager

                   Director of IT

Supervisory Responsibilities:

This position does not have any supervisory responsibilities.


Education and Experience:

· Associates, Bachelor’s level degree or Trade school preferred

· Relevant certifications from Microsoft, HP, Dell, VMware desired

· Previous technical environment experience of 10+ years preferred

· Previous experience in a Network Engineer role required

· Previous experience in a multi-site organization required

· Previous experience in a manufacturing environment preferred

· Previous experience with VoIP environments desired

Special Requirements:

Location: Aurora, NY

· Role can require person to be available to support infrastructure and business requirements outside of normal business hours.

· Role participates in IT On-Call functions.

· Reliable transportation required.

· Role requires person to be reachable by cell phone. (Allowance or reimbursement will be provided)

This role requires the following soft skills:

· Active Communication – person works to keep others up to date

· Active Learning – person engages in understanding new ideas, issues, methods, technologies

· Problem Solving – person applies experience, knowledge, and advanced skills to resolve issues in a timely manner

· Outcome Focused – person executes and delivers work aligned with the goals and experience of those impacted

· Value Driven – person executes work with levels of detail and quality to maximize efforts and results

· Self-Aware – person is supportive towards others while balancing stress, the unexpected and the dynamic nature of a business environment

Knowledge, Skills, and Abilities:

· Advanced working knowledge of structured cabling best practices, jacks, and patch panels.

· Advanced knowledge of Active Directory, LDAP, group policy, NTFS security, and PCI compliance.

· Expert knowledge of network design: experience configuring routers and firewalls, DHCP/DNS, NAT, VLANs, 802.1x WLAN, VoIP, VPN.

· Advanced working knowledge with VMWare, preferably with vSAN, data replication, and SRM.

· Advanced working literacy with backup technologies, Veeam and Off-Site DataSync preferred

Environmental Conditions:

Work is performed in a typical office environment where there is no substantial exposure to adverse environmental conditions.


MacKenzie-Childs is an EEO employer.

Posting ID: 664602318 Posted: 2021-12-05 Job Title: Engineer