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Employer actively reviewing applications
Wage
12-14
Full-time
329 Justison St, Wilmington, DE 19801
Updated 4 days ago

Job Purpose
Ensures service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase and preparation. Customers and employees will experience a friendly, upbeat and clean atmosphere.

Duties & Responsibilities

• Welcomes and connects with every customer to provide excellent customer service.

• Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals.

• Assists customers in the selection and purchase of specialty coffee beverages and whole bean sales ( as applicable).

• Responds to customers needs and says thank you to every customer.

• Maintains customer service area and equipment in a clean and appealing manner

• Demonstrates “just say yes” behavior when taking care of customer needs

• Prepares a variety of customer beverage orders such as espresso drinks and coffee of the week to Starbucks standards.

• Enforces store policies and procedures for that facilitates efficient customer service and profitable operation.

• Enforces and performs cleaning tasks in accordance with the Duty Rosters and cleaning standards and works as a store team player.

• Presents oneself professionally and demonstrates clear communication by using start skills with all customers and partner interactions

• Enforces and follows standards for merchandising, stocking, rotating, ad storing all products.

• Performs equipment maintenance in accordance with preventive maintenance checklist.

• Enforces and follows cash handling and register policies.

• Learns and demonstrates creating the Starbucks experience to ensure the highest quality product and customer service possible.

• Learns and demonstrates all performance standards by completing initial store training and passing Barista Training certification (with a score of 90% or higher) and Barista Trainer Training and Starbucks Advanced Store Training.

• Contributes toward store profitability by seeking opportunities to increase sales, manage appropriate inventory, and costs of goods control and control labor costs.

• Supports the SM in ensuring the proper types and amounts of materials, supplies, and merchandise are ordered and stocked. Effectively communicates new product information to the associates.

• Supports the SM in ensuring all company policies, store operating standards, and procedures are communicated effectively and maintained in a consistent manner.

• Supports the SM in ensuring store appearance and equipment are maintained in a consistent manner.

Qualifications

• Must have the ability to communicate in English.

• Self-starting personality with an even disposition.

• Maintain a professional appearance and manner at all times.

• Can communicate well with guests.

• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.

• Ability to use point of sale.

Education

• High school diploma or equivalent required.

Experience

• Experience in customer service industry required.

Physical Requirements

• Frequent walking, standing, and bending

• Frequent operation of sales & equipment; such as a computer, telephone, coffee machine etc.

• Ability to lift/carry weight up to 50 pounds.

• Ability to push/and pull carts of products weighing up to 150 pounds.

Additional
Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PMHS staff.
It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every BPG associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed brand standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and have a willingness to learn new skills and/or improve existing ones. Have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Posting ID: 666135497 Posted: 2021-11-29 Job Title: Barista