General Manager - Full-time / Part-time

About The Role:

The Makery Manager contributes to Buff City Soap’s success by leading a team to create and maintain the Buff City Experience for our customers. The Makery Manager is required to regularly exercise discretion in managing the overall operation of the store. A majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing, and scheduling), ensuring client satisfaction and quality of client experience, monitoring and motivating staff to achieve performance goals, handling minor maintenance issues, ensuring the cleanliness of your makery, and managing safety and security within the store. 

Contributions

• Develops and coaches employees to provide amazing customer experiences
• Follows up swiftly on client concerns and issues
• Consistently sets a positive example and demonstrates a calm demeanor during periods of high volume
• Displays a client comes first attitude by holding team members accountable for quality client service.
• Drives company metrics by developing action plans. Directly motivates and instructs the team by implementing company programs.
• Manages with integrity and honesty and promotes the culture, values, and mission of Buff City Soap.
• Plans, identifies, communicates, and delegates responsibilities to team members to ensure smooth flow of operations.
• Manage and track the stock of raw materials, finished products, and supplies.
• Maintains outstanding store conditions and visual merchandising compliance with the Buff City Soap brand standards.
• Directly responsible for the production, cleanliness, maintenance, sanitation, and organization of the makery.
• Manage and track the stock of raw materials, finished products, and supplies.
• Manages makery staffing levels to ensure employee development and maintain makery operational requirements.
• Adherence to applicable wage and hour laws for non-exempt team members and minors.
• Uses all operational tools to plan for and achieve operational excellence in the makery. Tools include labor guidelines, reports, cash management, and inventory management.
• Utilizes financial reports to identify and address trends and issues in makery performance.
• Regularly conducts performance assessments, providing feedback, and setting challenging goals to improve sales performance.
• Manage ongoing sales.

Qualifications and Requirements: 

• The Makery Manager is required to work a 5-day workweek of 40 hours per week. (minimum)
• The Makery Manager is required to work a varying number of mid and/or closing shifts each week as determined by their supervisors based on business trends and staffing needs.
• Must have reliable ability and transportation to go to the bank as needed.