Omni (Fulfillment) Lead

This position is responsible for leading and coordinating all omni-channel activities in the store including: Curbside Pick-up, Ship-from-Store (SFS) and Buy Online Pick-up In-Store (BOPIS). Responsibilities also include conducting loss prevention procedures related to omni-channel activities and training associates on omni-channel tasks.

Omni-Channel Lead Tasks:

• Effectively lead associates through the daily SFS pick and pack process according to company standard operating procedures
• Ensure a sufficient quantity of SFS supplies are on hand to meet demand (bags, boxes, packing tape, toner, free return labels, etc.)
• Assist in the completion of incoming BOPIS orders including picking, pack, and staging the orders for customer pickup
• Support the Customer Pickup Process of BOPIS orders by retrieving orders from the stage/holding area in a timely manner
• Complete the BOPIS aged order review on a daily basis including review of orders, changing status in the system and returning product to the sales floor
• Provide feedback to the management team on the omni-channel activities that are occurring in the store
• Complete daily FedEx Box Count Audits according to company Inventory Control and Loss Prevention standards
• Maintain the SFS Box Count and Store Manager Box Audit Binder to company standards
• Assist in the completion of SFS box audits according to company standards
• Train associates on the SFS and BOPIS system and the documented Standard Operating Procedures

Success Profile:

• Flexible availability - including early morning, nights/overnights, weekend, and holidays
• 1-3 years of Retail, warehouse or shipping experience preferred
• Customer-service oriented
• Problem solving and troubleshooting capabilities
• Strong details orientation
• Superior organizational abilities
• Process and Procedure oriented