Est. $10.68 - $18.24
Full-time

5015 Westheimer Rd Ste 1330

Houston, TX 77056

Chick-fil-A Galleria Mall Full Time Front Counter Shift Leader
Our Galleria Chick-fil-A family is looking for caring, hospitality leaders who love serving others in a fast paced environment.
Pay Rate: Pay begins at $12 for Shift leaders
Availability Expectations: Saturdays required with 30 or more hours per week. Full-Time Availability (40 hours+) preferred
Open Availability Preferred Though Not Required
Prerequisites: Must be 18 years of age or older


Core Values

  • Caring: Being genuinely interested in team members and guests
  • Integrity: Doing the right thing, even when no one is looking
  • Excellence: Committing to giving your best every day
  • Service: Taking joy in doing for others
  • Optimism: Choosing to have a positive attitude

 

Key Responsibilities

  • Have a genuine interest in team members’ development and success
  • Champion hospitality, food safety and quality standards
  • Know all positions in area where you are to lead (FOH/BOH)
  • Appropriately address policy violations
  • Coach, train, mentor and develop team members
  • Ensure all checklists are completed in a timely manner
  • Demonstrate ability to:
    • Run breaks efficiently
    • Use Setup sheets to appropriately position talent
    • Efficiently lead shifts
    • Complete inventory transfers
    • Ensure proper cash management (Counting register tills, Change fund, InForm)
    • Enthusiastically answer the phone
    • Complete SAFE Daily Criticals and eRQAs
    • Use the Customer Care Log and the HEARD model to address guest complaint issues
    • Complete catering orders, including setups and adding orders to POS

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Posting ID: 669348089 Posted: 2021-10-11 Job Title: Counter Shift Leader