Front Counter Shift Leader - Full-time

Chick-fil-A Galleria Mall Full Time Front Counter Shift Leader
Our Galleria Chick-fil-A family is looking for caring, hospitality leaders who love serving others in a fast paced environment.
Pay Rate: Pay begins at $12 for Shift leaders
Availability Expectations: Saturdays required with 30 or more hours per week. Full-Time Availability (40 hours+) preferred
Open Availability Preferred Though Not Required
Prerequisites: Must be 18 years of age or older

Core Values

• Caring: Being genuinely interested in team members and guests
• Integrity: Doing the right thing, even when no one is looking
• Excellence: Committing to giving your best every day
• Service: Taking joy in doing for others
• Optimism: Choosing to have a positive attitude

Key Responsibilities

• Have a genuine interest in team members’ development and success
• Champion hospitality, food safety and quality standards
• Know all positions in area where you are to lead (FOH/BOH)
• Appropriately address policy violations
• Coach, train, mentor and develop team members
• Ensure all checklists are completed in a timely manner
• Demonstrate ability to:
  • Run breaks efficiently
  • Use Setup sheets to appropriately position talent
  • Efficiently lead shifts
  • Complete inventory transfers
  • Ensure proper cash management (Counting register tills, Change fund, InForm)
  • Enthusiastically answer the phone
  • Complete SAFE Daily Criticals and eRQAs
  • Use the Customer Care Log and the HEARD model to address guest complaint issues
  • Complete catering orders, including setups and adding orders to POS