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Full-time, Part-time
Washington, DC 20005
Updated 7 days ago
Description SAIC is currently seeking an experienced ServiceNow Engineer with strong knowledge of ServiceNow CMDB and Discovery to join our Pension Benefit Guaranty Corporation (PBGC) program. Must have the ability to manage and control the Configuration Management Database (CMDB) and ensure the accuracy of configuration data and proper reporting. Will also work with a diverse team to develop and maintain applications such as ServiceNow HAM, SAM, ITSM, ITAM, and ITOM as well as creating custom applications. This role is fast paced and will provide the opportunity to work on a wide variety of projects on the highly visible ServiceNow Platform team. This position is able to be fully remote. The ideal candidate for this position will have the skills and experience necessary to: Responsibilities: * Plan, manage and control the Configuration Management Database (CMDB) to ensure the accuracy of configuration data and proper reporting and status accounting * Work with stakeholders and CI data owners to ensure the quality of the CMDB data is maintained and all CI's are up-to-date * Continuous improvements for the automation and maintenance of non-discoverable data attributes including integration of other asset management systems as required * Conduct data quality analysis, provide recommendations to address data quality issues, and manage the implementation of approved recommendations * Manage Configuration Item review attestations to ensure accuracy and completeness of undiscoverable configuration items maintained within the CMDB * Consult with groups outside of the ServiceNow development team that would like to use or integrate with ServiceNow CMDB Qualifications * Requires a Bachelor's degree in Information Technology, Computer Science, or related field or equivalent experience. * 4 years ServiceNow experience with a focus on IT Service Management (ITSM). * 2 years experience with the ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt * Proficient in Java script, Angular JS, or other related languages and libraries, Python, PowerShell, integrations with webservices (SOAP and REST), and comfortable with API usage. * Works well in a team environment and is comfortable with an extremely fast pace, switching priorities, and multitasking. * Proficient in literary skills for professional emails and documentation * Expert analysis, trouble shooting, technical and non-technical communication skills, both verbal and written. * Must have advanced organizational, project management and client interfacing skills. COVID Policy: Prospective and/or new employees are required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Where work is performed strictly at a customer site, customer site vaccination requirements preempt SAIC's vaccination policy.
Posting ID: 670390348 Posted: 2021-11-24 Job Title: Engineer Cmdb Discovery