Join a team that helps to enhance the aging experience by providing practical support at home with a human touch.
The ideal candidate is a self-starter and team player. The person should be extremely organized, possess great communication skills, work effectively with internal and external Care Staff and candidates, has the ability to shift gears at a moment's notice and enjoy the challenges of helping to build and mentor a great organization of talented individuals.
Answer each incoming call in a friendly, professional and knowledgeable manner
Review Applications, Schedule and Perform interviews
Care Staff Recruiting, Hiring, Onboarding and Retention
Planning and successfully executing Orientation/Training and/or CAREGiver meetings
Complete, maintain and track CAREGiver quality assurance
Track and reply to Care Staff Surveys
Track and maintain late report, hours report and certification compliance
Maintain CAREGiver recognition program (Heart program)
Create and distribute monthly CG newsletter
Create and submit job listings the the media specialists
Enter and maintain accurate service and employment inquiries, client and CAREGiver records/notes in the operating system
Developing and Executing recruitment strategies that promote CAREGiver retention and satisfaction.
Ability to be cross trained
Qualified candidates will possess:
High school diploma, GED, or equivalent
One (1) or more years of experience in an office environment required with a focus on customer service.
Work Related Experience:
Understanding of basic Human Resource processes and procedures preferred
Ability to use confidentiality and discretion with confidential materials
Approachable and confident to interact with employees at all levels
Ability to multi-task, manage projects, and be detail oriented
Proficiency in Microsoft Office Suite &ndash Excel, Word, Outlook, TEAMS, preferred
Full Time, Monday - Friday 8am-5pm
Virtual Me/Teledoc (Virtual healthcare visits)
Medical, dental and vision offered
Paid Time Off
Ongoing Professional Development
Each Home Instead franchise is independently owned and operated.