Job Summary: Reporting to the Operations Manager or designated manager, provide and record accurate information on vehicles being checked into auction for sale. Vehicle Check in Clerks work must be able to work outdoors under any type of weather conditions. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times.
Responsibilities and Duties include but are not limited to the following
1. Provide excellent customer service:
Make sure customers receive a prompt, efficient and courteous attention on the lot.
Maintain a professional appearance, orderly work environment.
Be familiar with procedures for handling all aspects of customers questions, complaints or disputes. Advise the Operations Manager or designated manager of all serious complaints or incidences.
2. Process Check-In of Vehicles:
Using handheld computer, input vehicle information including the VIN number, miles, dealer identification number, vehicle options, repair orders and any other pertinent information.
Verify the VIN number being entered matches the VIN number on the shipper's Bill of Lading.
Generate Stock-In sticker & Auction Sale Sticker (Vehicle Run Number) and apply to window.
Write vehicle run number on the passenger front side window.
Issue new run sticks for vehicles not sold in prior week's auction and input information into AuctionTrac.
Make sure the area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries and loss or damage to any property.
Maintain and assure good operating condition of all equipment and facilities. Including handheld computer and printer. Inform the manger or supervisor of all breakdowns and maintenance needs immediately.
Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents to the Manager.
Practice and promote company Core Values: Integrity, Customer Care, Innovation, Safety, Teamwork, Employee Welfare, Community Involvement and fun.
High School Diploma or GED preferred.
Basic computer skills are required.
Must be at least eighteen (18) years of age.
Must be qualified to operate a motor vehicle and possess a valid driver's license.
Physical Requirements and Working Conditions:
The physical activity requirements of the position are from Light to Medium Physical Work
Constant – standing, watching, touching and fingering, listening
Frequent – walking, talking, reaching, feeling, grasping, pushing, pulling, kneeling, stooping, crouching, lifting
Occasional – climbing, balancing, crawling
Potential – running, jumping, yelling, or other rapid or forceful movement in emergency situations
This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions.