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Hours Full-time, Part-time
Location Tampa, Florida

About this job

Posting Date Nov 29, 2021
Job Number 21140886
Job Category Food and Beverage & Culinary
Location The Tampa Downtown EDITION, 510 Water Street, Tampa, Florida, United States
Brand Edition Hotels
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!

But to create this magical experience, we need you.

EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today.

JOB SUMMARY

 

Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work..

 

CANDIDATE PROFILE

 

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

 

CORE WORK ACTIVITIES

 

Managing Day-to-Day Operations

• Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.

• Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.

• Supports and supervises an effective monthly self inspection program.

• Operates all department equipment as necessary and reports malfunction.

• Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Understands employee positions well enough to perform duties in employees' absence.

• Develops specific goals and plans to prioritize, organize, and accomplish work.

• Monitors and maintains the productivity level of employees.

• Verifies that all team members/supervisors understand the brand specific philosophy.

• Maintains the operating budget, and verifies that standards and legal obligations are followed.

• Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.

• Celebrates and fosters decisions that result in successes as well as failures.

• Communicates areas that need attention to staff and follows up to verify understanding.

• Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements.

• Establishes and maintains open, collaborative relationships with employees.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.

• Follows property specific second effort and recovery plan.

• Stays readily available/ approachable for all team members.

• Demonstrates knowledge of the brand specific service culture.

 

Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.

• Takes proactive approaches when dealing with guest concerns.

• Sets a positive example for guest relations.

• Stays readily available/ approachable for all guests.

• Reviews comment cards and guest satisfaction result with employees.

• Responds in a timely manner to customer service department request.

 

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Performs hourly job function if necessary.

• Extends professionalism and courtesy to team members at all times.

• Comprehends budgets, operating statements and payroll progress report.

• Performs other duties, as assigned, to meet business needs.

Planned to open in early 2022, Tampa EDITION will become the fifth US property from EDITION Hotels. Situated within the new 56-acre Water Street Tampa neighborhood, the hotel will be home to 172 guestrooms and suites and six F&B outlets, including a signature restaurant, rooftop bar and terrace. The property will also feature a 204sqm Penthouse Suite, expansive spa, fitness center and over 550sqm of flexible meeting and events space. Bringing some of the world’s best talents together into one project, the property will be designed by acclaimed New York-based architecture practice Morris Adjmi in collaboration with Florida-based firm Nichols Brosch Wurst Wolfe & Associates; with interiors designed by the renowned Roman & Williams, the whole project will be underpinned by the creative vision of Ian Schrager and Ian Schrager Company.         

 
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.