Here at McDonald's, we have a unique work environment where crew members and management are trained to work every position in the restaurant. From the register, to the grill, to morning prep and evening close, our employees become a team working in all aspects of the restaurant.
We have an open kitchen experience so it’s fun and it’s loud with lots of team communication.
So, what’s it take to be a successful Department Manager?
• People & Leadership Skills – Do you know how to lead and motivate people?
• Energy & Stamina - it’s a team-based work environment and crew energy is important
• Ability To Work At A Fast Pace – Drive-thru, front counter and kitchen’s have a lot going on and there’s lots of on-the-line communication and job rotation
• Good Communication – Our crew is vocal and supports and works with each other on what’s happening real-time during each shift
• Love for Great Food – We make some of the best burgers and chicken products! Don't get us started on our world famous fries!
• Caring About Your Teammates – Always working for the success of your team
• Must be 18 years old
• High school diploma, some post high school education a plus
• 1-2 years previous leadership experience in some capacity
• 1-2 years experience in the food service business
• ServeSafe Certification a plus
• Strong references from people who have worked for you and who you’ve worked for
Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. But some managers also lead Departments. These managers' responsibilities may include managing assigned Systems, like Training, Food Safety, and Inventory Management, setting goals, delegating tasks to their teams, following up, and reporting results back to their team and other managers.
The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are trained in service procedures, and that the Front Counter McCafe and Drive-Thru areas are organized for the best service.
The Kitchen Department Manager's responsibilities may include making sure the restaurant delivers great quality food to customers, and fast, that food is always safe, that food cost is controlled, and that all kitchen staff are trained in production procedures, including new items that are added to the menu.
The People Department Manager's responsibilities may include making sure the restaurant hires qualified crew, trains them well, and schedules them to meet restaurant sales and profit goals. This manager's responsibilities may also include making sure Crew get off to a good start at the restaurant and that they are recognized and motivated throughout their time working there.
This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald's Corporation or McDonald's USA, LLC. This means the independent franchisee, and not McDonald's Corporation or McDonald's USA, LLC, is alone responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervisions, staffing and scheduling. McDonald's Corporation or McDonald's USA, LLC will not receive a copy of any application you submit for this job posting and will have no control over whether you receive an interview and/or are ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisees' employees. If you are hired for this job posting, the independent franchisee, and not McDonald's Corporation or McDonald's USA, LLC, will be your employer.
This job posting contains some general information about what it is like to work in a McDonald's restaurant, but is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.