How you’ll make a difference:
We seek energetic individuals with a knack for relationship-building to support our inspiring Fundraising organizers, prospects, and campaign supporters in raising awareness and profit for causes they hold dear to their hearts. As a member of the Fundraising team, your communication will be handled with genuine interest, enthusiasm, and an overwhelming desire to WOW. You’ll work side by side with customers to understand their fundraising vision and maintain focus on creating solutions with the site features and benefits to help them run a wildly successful campaign. Our organizers’ success is our success, and we’re here to ensure their experience with us is as effortless and memorable as possible.
What you’ll do:
The Fundraising Customer Care Advisor role requires prompt and helpful responses to customer phone and email inquiries. We work out of several systems to track and house fundraising information, so balancing fine technical skills with flexibility to frequent guidelines and system updates is important. You will work with customers, helping them optimize their campaign prior to launch, and provide guidance to existing customers on how to use our online tools. In order to help customers achieve fundraising results, Fundraising Advisors will seek and give feedback proactively.
How you’ll be measured:
You will be the frontline of customer care and the voice of Custom Ink Fundraising. Measure of success will be:
What we’re looking for:
You are an engaging and friendly team player who shares our commitment to meaningful customer connection. Therefore, you are strong in the following areas:
We are looking for the following schedule availability Monday - Friday:
In addition, you must embody our company values - practicing the Golden Rule, taking Ownership, and driving and embracing Innovation.
Please submit a letter of interest with your application.
CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.
Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.
Read about our commitment to the safety of our team members during COVID-19 here.