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$15.50 - $16.15
Full-time
Ashburn, VA 20149
Updated today

How you’ll make a difference:

Our Inbound Sales Development & Retention Specialist (internally referred to as our Sales Elevation Team (SET) Representatives) live and breathe for our customers, team members, AND the success of the business.  As an expert in our product offering, services, identifying customer needs, and navigating uncharted waters, you’ll be on the front lines of meeting and exceeding our customers’ expectations through innovative ways and unique channels. By caring about each customer’s individual goals, a successful SET Representative is able to partner with the customer to create a custom experience they’ll love, and position Custom Ink as their custom apparel go-to for life. 

What you’ll do: 

As a SET Representative, you’ll be on the front lines of winning and satisfying customers to help strengthen our market position and brand identity. In this sales role, you’ll be charged with inspiring customer confidence by:

  • Helping our high-value customers find the best fit for their community

  • Converting leads into sales through email and phone channels

  • Offering meaningful guidance on order design, product selection, our services, and printing while partnering with Design Elevation Artists

  • Engaging customers with extraordinary sales support and cultivating the relationship

  • Contacting previous customers and inviting them back with an elevated experience

  • Communicating the long-term value of Custom Ink

  • Remaining calm under pressure

  • Addressing order obstacles to secure repeat business

  • Working closely with other internal teams 

How you’ll be measured: 

You’ll be responsible for being the voice of Custom Ink to potential and existing customers. Accordingly, the key measures of success for this role are:

  • Total Sales Volume

  • Customer-measured experience (tNPS)

  • Order Accuracy

  • Outbound leads converted

  • Inbound leads converted

  • CRM utilization

  • Balancing effectiveness and efficiency to maintain adapting productivity expectations

What we’re looking for consultative Salespeople who:

  • Bring 1-2+ years of sales and/or customer relationship management experience

  • Show balanced care for customers, team members, and the health of the business

  • Have a willingness to innovate and evolve strategic approach

  • Adapt their workflow based on the needs of the business and our customers

  • Think innovatively to WOW the customer and expand the business by identifying new areas for sales growth

  • Are comfortable with outbound customer engagement 

  • Display a strong sense of ownership

  • Have experience with Salesforce or similar CRM (preferred)

Our foundational training program is designed to get team members up to speed on our purpose and objectives. Ongoing training will be provided as experiments are added and our work evolves.

Our Perks

We strive to live by the Golden Rule and create an environment that supports Team Members both professionally and personally. You can look forward to:

  • Working for a nationally & locally recognized top employer with competitive pay, benefits, and perks 

  • Opportunities for growth and development

  • Volunteer opportunities through our “Three Hearts Volunteer Team” 

  • Up to 15 paid days off in your first year. Bumps up to 25 in your second!

  • Low premiums and co-pays for medical and dental with no in-network deductible

  • Free vision insurance

  • 401(k) match, life insurance, and company paid Short and Long Term Disability

  • Fun Custom Ink apparel and accessories

  • T-shirts and jeans welcome!

  • Wellness Program Offerings (Healthy Snacks, Weekly Catered Lunch, On-Site Gym, Virtual Doctor)

Please submit a letter of interest with your application.

Please submit a letter of interest with your application.

CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.


Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.

Read about our commitment to the safety of our team members during COVID-19 here.

Posting ID: 692623259 Posted: 2022-01-20 Job Title: Inbound Sales Development