Custom Ink, the leader in custom apparel for groups and communities, is all about bringing people together. That's what inspires our innovative online platform, world-class customer support, and award-winning work environment. With 1,600+ team members (“Inkers”), we are passionate about the success and well-being of our team and have earned frequent recognition as a top workplace from such organizations as Fortune Magazine and The Washington Post. Our customers are counting on us to come through for them, and that’s important to all Inkers - no matter what role they’re in.
How you’ll make a difference:
We’re looking for an imaginative and pragmatic Product Management Director to help envision new experiences that engage and inspire our team members to do great work for the millions of customers who interact with Custom Ink. In this role, you’ll join the Internal Systems team and be responsible for leading product discovery and development, as well as create and drive a compelling vision for our Supply Chain, Fulfillment and Logistics products and services. You will also contribute to and elevate collaboration across the enterprise, play a role in setting strategy, and model the best of servant leadership.
What you’ll do:
As a Product Management Director, you will create and drive a compelling vision for our digital products and services, rally the team to deliver value for our internal and external customers, and create a competitive advantage for our business.
In this role, you will
Lead the product discovery process to identify, refine, validate and prioritize these opportunities
Balance a portfolio of short-term wins and long-term strategic moves, that help achieve Custom Ink’s overall goals.
Be heavily involved in research activities including market research, usability testing, live on-site experiments, and analysis of site and operational analytics.
Identify and monitor critical metrics, and draw insights for strategic and tactical decisions about product health and product opportunities.
Balance appropriate tradeoffs between business goals, user goals, scalability/maintainability, time-to-market, and process efficiency
Communicate the vision and plan for your roadmap across Custom Ink in a digestible way and soliciting and synthesizing feedback.
Collaborate using agile development processes, working on a daily basis with UX designers, and software engineers to make strategic and tactical decisions about product functionality,
Serve as an individual contributor on selected projects by performing tasks like project management, user researcher, or other such work to ensure that all aspects of the development process are covered as needed.
Contribute to the broader success of Tech efforts and Custom Ink leadership teams
In this role, you will work closely with many other members of the Technology team and other stakeholders across Custom Ink such as Supply Chain and Logistics to achieve cross-functional wins for the company.
How you’ll be measured:
The key measures of success for this position are:
Drive and execute a product vision, strategy, and roadmap to achieve business results and strategic goals
Discover and prioritize new opportunities by working with Supply Chain and Logistics teams.
Engage and inspire stakeholders and collaborators to achieve goals
Successful delivery of experiences that increase conversion rates, order volume, customer satisfaction, team member satisfaction, and operational efficiency
Strong ability to make tradeoffs on what to build and when based on business acumen and analytics.
Effective communication and coordination among team members, key stakeholders, direct reports and matrixed team members and partners across Custom Ink.
What we’re looking for:
As a Product Management Director, you are passionate for great experiences and empathize with users’ goals and challenges, demonstrating good instincts about user behavior and business dynamics.
Additionally, a successful candidate will have:
At least 7 years of proven success developing and iterating on customer (internal and external) experiences with agile software development teams.
5-10 years experience with Supply Chain and Logistics Products and services and/or comparable Operations experience preferred.
Practical knowledge of product management practices including roadmap development, systems development life cycle, concept validation, requirements definition, and feature prioritization.
Preference for experience partnering with operations to improve the customer and team member experience.
Strong track record of data-driven decision-making with an ability to visualize user behavior through metrics.
Strong ability to process and synthesize information, quickly build domain knowledge, draw logical conclusions, and frame decisions.
Strong ability to create a clear, succinct narrative in verbal/visual/written form
Ability to rally the team and stakeholders around a vision, especially within a highly-collaborative and non-hierarchical environment.
Working knowledge of current practices in user-centered design and web technology.
Demonstrated ability to develop and understand strategy and to inform and make strategic tradeoffs.
In addition, you must share our company values—practicing the Golden Rule, taking Ownership and driving, and embracing Innovation.
Please submit a letter of interest with your application.
CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.
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Read about our commitment to the safety of our team members during COVID-19 here.