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$15.50 - $35.94
Ashburn, VA 20149
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 Are you passionate about creating phenomenal customer experiences? Do you enjoy influencing the strategy to do so? Want to do it in a growth-oriented, high-performance, community-focused environment? If so – read on!

Custom Ink, the leader in custom apparel for groups and communities, is all about bringing people together. That's what inspires our innovative online platform, world-class customer support, and award-winning work environment. With 1,600+ team members (“Inkers”), we are passionate about the success and well-being of our team and have earned frequent recognition as a top workplace from such organizations as Fortune Magazine and The Washington Post. Our customers are counting on us to come through for them, and that’s important to all Inkers - no matter what role they’re in.

How you’ll make a difference:

Custom Ink is a user-centric product company whose goal is to be the go-to platform for custom-designed products. As a Senior UX Designer, you will help guide the evolution and direction of our e-commerce platform. You will be a member of the central design system team and a senior designer for our UX team. 

What you’ll do:

As a Senior UX Designer, you will contribute to an evolving product vision and add to the inspiring creative direction for our digital products and services. 

In this role, you will

  • Lead and oversee the user experience delivery from concept to launch, in partnership with UX architects, product managers, and engineering. 

  • Take conceptual ideas, explore and iterate, and narrow to optimal solutions while maintaining momentum.

  • Define, craft and evolve designs within visual systems and/or standards.

  • Be an evangelist for designing with a systematic approach, educating fellow designers and engineers about best practices for working with shared components/patterns 

  • Help deliver scalable design processes, tools, and practices for governance, workflows, and documentation for sharing

  • Understand user needs, goals and behaviors and translates them into thoughtful user journeys

  • Master core skills (visual design and interaction design) and soft skills (empathy, curiosity, collaboration, and communication) as you create an amazing experience

In this role, you will work closely with many other members of the Technology team and other stakeholders across Custom Ink to achieve cross-functional wins for the company.

How you’ll be measured:

The key measures of success for this position are:

  • Improve clarity, cohesion, and consistency in the visual communication of our products. Create a shared language for all stakeholders in the product development process.

  • Improve efficiency, alignment, scalability, and consistency in the building of and the experience of our product through the support of Custom Ink’s Design System  

  • Effective communication and coordination among team members and key stakeholders across Custom Ink to change the culture of design and how the team adapts to this new way of thinking

  • Successful delivery of online experiences that increase conversion rates, order volume, and customer satisfaction

  • Strong ability to make decisions on what to build and when based on understanding business goals, customer needs, and analytics

What we’re looking for:

As a Senior UX Designer, you are passionate about great customer experiences and empathize with users’ goals and challenges. A successful candidate will have:

  • 5+ years of experience creating consumer-facing digital products in an in-house environment

  • Previous Design System experience

  • A background in user experience, visual, and interaction design

  • Software experience: Advanced Adobe Creative Suite proficiency, Sketch & InVision experience; CSS, HTML. 

  • A portfolio demonstrating your passion for simple, intuitive, and beautiful user-centered designs  

  • Excellent communicator, ability to communicate complex interaction concepts clearly and persuasively across different audiences, and varying levels of the organization.

  • Strong storytelling prowess – You can weave insights into compelling narratives that bring stakeholders onboard and influence your team members; you have a natural ability to clearly articulate design decisions in a compelling way.

Our Perks:

We strive to live by the Golden Rule and create an environment that supports Team Members both professionally and personally. You can look forward to:

  • Working for a nationally & locally recognized top employer with competitive pay, benefits, and perks

  • Opportunities for growth and development

  • Volunteer opportunities through our “Three Hearts Volunteer Team”

  • Wellness Program Offerings

Please submit a letter of interest with your application.


Please submit a letter of interest with your application.

CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.

Read about our commitment to the safety of our team members during COVID-19 here.

Posting ID: 692634330 Posted: 2022-01-20 Job Title: Senior Ux Designer