This may be a remote role, which can sit in any of the following 22 states: AZ, CO, FL, GA, IL, IN, KS, MD, MI, MO, NC, NE, NM, NJ, NY, OH, OK, TX, UT, VA, WV, and WY . Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics subject to change as our hiring requirements shift.
We have Customer Experience agents across the country helping drive our mission forward from the comfort and safety of their homes. DISH’s first priority is customer experience, and our agents excel at simplifying lives and helping communities get the most from their TV experience.
Our customer base is centered around the heart of hometown America. We’re proud to offer exclusive TV packages for first responders, health care workers, military and veterans, and some of the most dedicated community members we are honored to call customers, friends, and neighbors.
For over 40 years we have been tuned in to the needs of customers. It’s why we’ve earned the J.D. Power accolade of being #1 in Overall Customer Service six years in a row, and #1 in overall Customer Satisfaction four years in a row.
As a Mandarin Bilingual Customer Experience Representative, you will serve as an information resource for billing, programming, and troubleshooting questions – including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. If you like to solve problems and interact with people from across the country or maybe just a few towns over, this is the spot for you! In this role, you will:
What’s in it for you?
We are looking for determined, energetic individuals to provide excellent customer service by answering inbound technical and service calls from the comfort of your home.
Ideal representatives have:
All representatives must have:
Where you'll be working:
You'll be working from home! At DISH, we understand the modern employee may need to operate fast on their feet and out of the office. Working from home allows you to perform a professional workday from the comfort of your home.
As a Work-at-Home (WAH) employee, you will have additional responsibilities concerning your home environment and the requirements regarding the capabilities of your computer and mobile device.
Work-at-Home Technical Requirements:
Computer & Accessories
Home Environment and Work Space
All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by DISH, except where required by law.
Starting Pay varies by your home location:
Arizona $14.75 + $1 Language Differential
Colorado $12.50 + $1 Language Differential
Colorado, Denver $14.77 + $1 Language Differential
Florida $12.50 + $1 Language Differential
Georgia $11.50 + $1 Language Differential
Illinois $15.00 + $1 Language Differential
Indiana $12.50 + $1 Language Differential
Kansas $12.50 + $1 Language Differential
Maryland $13.50 + $1 Language Differential
Michigan $13.50 + $1 Language Differential
Missouri $12.50 + $1 Language Differential
North Carolina $11.50 + $1 Language Differential
Nebraska $12.50 + $1 Language Differential
New Mexico $10.00 + $1 Language Differential
New Mexico, Albuquerque $10.50 + $1 Language Differential
New Jersey $13.50 + $1 Language Differential
New York $15.00 + $1 Language Differential
Ohio $15.00 + $1 Language Differential
Oklahoma $12.50 + $1 Language Differential
Texas $12.50 + $1 Language Differential
Texas, El Paso County $13.00 + $1 Language Differential
Texas, Hidalgo, Starr, Willacy & Cameron Counties $ 10.50 + $1 Language Differential
Utah $12.50 + $1 Language Differential
Virginia $11.50 + $1 Language Differential
West Virginia $12.00 + $1 Language Differential
Wyoming $12.50 + $1 Language Differential
At Dish, we celebrate and embrace diversity and inclusion, where all people are welcome and supported. Learn more about how our employees come together, share common interests and make important connections, both in and out of work; Employee Resource Groups.
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Candidates need to successfully complete a pre-employment screen, which may include a drug test.