The Customer Service Specialists are responsible for serving as a liaison between customers, field offices and vehicle recipients. Duties include maintaining operational efficiency by managing assigned orders; maintaining communication with customers and external partners to ensure work orders are completed.
Other duties include:
*Answering telephones, emails and any other communications promptly and courteously.
* Conducting telephone queries and communications in a professional manner with a display of business decorum.
*Greeting customers warmly and ascertaining the reason for calling.
*Providing exceptional customer service by developing good working relationships with customers.
*Documenting and resolving customer complaints via telephone and email to ensure customer satisfaction.
*Coordinating daily activities and tracking order progression through provided tools to ensure timely customer service.
*Assisting with admin duties such as answering non-order specific questions from both corporate and retail customers, placing and cancelling orders as requested and disseminating email.
*Providing and recording customer quotes.
*Assisting the creation and distribution of ad hoc reports for customers
*Retrieving, assigning and monitoring customer orders to include placing orders.
*Utilizing various transportation provider systems to fulfill customer relocations as requested.
*Tracking order progression through provided tools to ensure timely customer service.
*Contacting customers via telephone and email to verify order information.
*Initiating timely customer communication with regard to vehicle issues, per established customer parameters.
*Addressing questions and offering solutions to customer and inter-company personnel.
*Assisting with driver communications in the field
*Creating and developing innovative ways of streamlining the operations process wherever possible and within the guidelines of customer requirements and team goals
*Providing special project support to all departments within the organization
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email email@example.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.