Server

Broken Yolk Cafe
16803 Stuebner Airline Road, Spring, TX
Full-time, Part-time
Similar jobs pay $7.84 - $11.75

Job Description

Reporting to the General Manager and Restaurant Manager, the Server greets, seats and services guests in a friendly and courteous manner, takes and delivers orders, suggestively sells, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns in a timely and courteous manner

 

Key Business Areas

A “Key Business Area” is an area of performance in which the Server must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions:

 

  1. Demonstrates a sense of urgency when serving guests; meets service cycle timing standards
  2. Greets guests immediately upon arrival and acknowledges them at departure
  3. Assists with guests seating, utilizing proper arrival order and rotation procedures; assists with any special needs
  4. Suggestively sells and achieves guest check average targets
  5. Accurately enters orders on point of sale system
  6. Prepares beverage orders as well as some appetizers, salads, and desserts
  7. Checks prepared orders for completeness and presentation
  8. Delivers food and beverage orders timely and in accordance with standards
  9. Attends to guest during the entire dining experience in a prompt and courteous manner
  10. Demonstrates knowledge of station and floor breakdowns
  11. Possesses strong product and menu knowledge
  12. Uses proper telephone etiquette; assists with “to go” orders
  13. Pre-busses tables in a timely manner; clears, cleans and presets tables promptly upon guests departure
  14. Addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues
  15. Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount  transactions
  16. Willingly assists others without being asked
  17. Maintains cleanliness and organization of dining room and service area
  18. Completes all required side-work, including deep cleaning assignments
  19. Provides prompt and courteous service and is cordial to all team members and guests

Adheres to Franchise Brand Standards and internal policies and procedures

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position.  It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position.

Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary.

This job description does not constitute a contract for employment and may be changed at the discretion of employer with or without notice.

 

Posting ID: 71530740Posted: 2019-10-11