It's all in a day's work when you're running your own multi-million dollar restaurant. The General Manager is responsible for running a profitable restaurant and for making sure the restaurant meets McDonald's critical customer standards of Quality, Service, and Cleanliness. These standards are high, so this is a big job! The General Manager works with his/her leader to set the restaurant's goals and creates a plan to achieve the goals. The General Manager may also be responsible for hiring and developing Department and Shift Managers to make sure that the restaurant has the right team to lead into the future. To meet restaurant goals, the General Manager doesn't work alone. He or she leads a team of Department Managers that has specific responsibilities in the restaurant. This means helping the Department Managers to set their own goals, following up on their progress, and providing coaching and direction to improve their Departments. By improving the Departments, the restaurant improves!
Essential Duties and Responsibilities include the following:
*Directs and coordinates staff in providing customer service.
*Reviews and acts upon customer requests, complaints and inquiries.
*Responsible for maximizing sales, transactions and profits within the restaurant.
*Controls food cost, labor cost and store expenses.
*Monitors and corrects inventory/cash shortages and operates within established budgets.
*Hires/Coaches/Trains employees and management personnel within the restaurant.
*Plans and prepares work schedules and assigns employees to specific duties.
*Ensures that the restaurant is in compliance with all appropriate local, state, and federal regulations regarding hours of work, wages, age restrictions, and fair employment laws.
*Evaluates performance and implements disciplinary procedures as required.
*Enforces Quality Service and cleanliness standards as required.
*Responsible and accountable for the facility, its overall physical image, maintenance, equipment, inventory.
Five continuous years in previous similar position.
Posting ID: 71675920Posted: 2019-10-21