Est. $15.48 - $22.92
Full-time, Part-time

Belleville, WI 53508

TITLE: Sales & Service Technician II
LOCATION: Dodgeville, WI or Belleville, WI
UNION:  CWA 4671 / 46
INTERNAL POST DATES: 2/16/22 to 2/25/22

Sales & Service Technician II

New hires must be fully vaccinated against COVID-19 by their start date with the company (or have been granted a religious or medical exemption accommodation).Sales & Service Technician II


Installs, maintains and/or repairs network facilities and associated apparatus from the station equipment to the line card. Performs other related duties.

General Duties

Duties include, but are not limited to, the following:

  • Driving: Frequent
  • Travel: Moderate
  • Install and maintain inside wire for residential/business broadband (HSI/Video) service
  • Install an array of networking equipment, including Fiber to the House, ONT, Wireless routers, Modems, and Gateways.
  • Install all wiring, and equipment as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS (Digital Subscriber Line Access Multiplier), Residential Gateways, and HSI (High-Speed Interface), and business class routers
  • Performs all types of cable construction and maintenance work associated with all network facilities; including repairs on conduit and manholes, cross-connections to switching equipment, removing and replacing line cards in central office/pair gain units
  • Read and understand service orders and trouble tickets, outside plant drawings, circuit diagrams and electrical schematics
  • Perform maintenance repair and preventable maintenance on buried, aerial and underground cable/fiber using various plant elements
  • Performs Aerial work that requires work to be performed from pole climbing, ladder, and bucket trucks. Possible add
  • Place aerial and buried plant and service drops
  • Navigate web, set up Business/Residential computers and demonstrate to customers
  • Support and actively participate in the promotion of Company products and services
  • Must be able to adapt to changes in the business that include advances in technology and new skills and procedures
  • Aids/assists other departments and contractors as required; be self-motivated; mentor co-workers; follow through on assignments in a timely manner


  • High School Diploma or equivalent
  • Experience in telecommunications installation and maintenance
  • Basic keyboard and software skills
  • Must complete pole climbing certification, for which an individual cannot exceed 275 lbs.; fully clothed and with proper footwear
  • Must complete company provided training and demonstrate ability to complete full installs
  • Ability to work independently and desire to work ‘face-to-face’ with customer
  • Ability to work outdoors in adverse weather conditions and in isolated or confined spaces
  • Valid driver’s license and satisfactory driving record; CDL preferred
  • Must be available for flexible scheduling, holidays, after hours and call-outs
  • TESTS: Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy

Physical Requirements:

Climbing poles and ladders; frequent lifting of up to 75 pounds; pushing, reaching, bending and stooping; manual dexterity; good sense of balance; ability to sit or stand for long periods and good color vision.

Tools and Equipment Used:

  • Cable Locator
  • Hand Tools
  • Hand Held Terminal
  • Various Test Equipment
  • 4 Tel Test System
  • Laptop Computer
  • Splicing Equipment
  • Fiber Optic Testing Equipment
Posting ID: 720060272 Posted: 2022-07-01 Job Title: Sales Service Technician