1188 West Irvington Road, Tucson, AZ
$15.00 to $18.00

Job Description

We are looking are looking for an innovative, confident, customer service oriented professional who is excited to help lead our growing Drive-Thru production at Chick-fil-A I-19 & Irvington!

Role Summary: The Drive-Thru Manager has ultimate responsibility for safeguarding the financial success of the drive-thru while maintaining the Remarkable experience of Chick-fil-A’s I-19 & Irvington. This role has a strong hospitality element, ensuring that the restaurant delivers high-quality food, drink, and customer service. The drive-thru needs to be very fast/efficient but never rushed. The ideal candidate will provide overall leadership and management to the drive-thru operations of the restaurant. This manager ensures all drive-thru team members understand all procedures, expectations, and goals associated with the drive-thru.


  • Managing & Measuring Work: Clearly assigns responsibility for tasks and decisions
  • Business Acumen: Knows how business works
  • Makes good decisions in a timely manner based on a mixture of analysis, wisdom, and judgment
  • Clearly and comfortably delegates both routine and important tasks
  • Creates an environment where people do their best work
  • Oversees drive-thru operations
  • Performs huddles with team to communicate goals
  • Assists in controlling food, labor, and paper costs
  • Maintains safety and security
  • Grows drive-through sales through raising the number of cars served per hour/every hour
  • Ensuring cleanliness of window, register area, headset area, iPOS, and iPads



  • BA/BS degree or equivalent experience
  • Able to lift 40 - 60 pounds on a consistent basis
  • Ability to multi-task and work in a fast-paced environment
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
  • Excellent verbal, written and electronic communications skills
  • Servant Leader, team oriented with a passion for people and world-class service
  • Posses the ability to manage drive and change


How Are You Successful?

  • CEM (guest survey module) – measured every 30 days
  • Speed of Service = top 20%
  • Order Accuracy = top 20%
  • Overall Guest Satisfaction = top 20%
  • ROE =100%
  • Training and Development – You must possess the ability to train, develop, and motivate team members. In order to take the next position in the company, you must be able to backfill your role.



  • Competitive Pay
  • Daily meals discounts
  • Uniforms
  • Leadership Development
  • College scholarships
  • Performance-based raises and promotions
  • Sundays off
  • Medical Benefits offered

Job Type: Full-time


  • Drive-Thru: 2 years (Preferred)

Job Type: Full-time

Salary: $15.00 to $18.00 /hour

Additional Info

  • Great Opportunities for Advancement!! With this position, you have the potential to one day become a Franchisee!!
Posting ID: 72045430Posted: 2019-10-11