DRIVE-THRU MANAGER

Chick-fil-A
1188 West Irvington Road, Tucson, AZ
Full-time
$15.00 to $18.00

Job Description

We are looking are looking for an innovative, confident, customer service oriented professional who is excited to help lead our growing Drive-Thru production at Chick-fil-A I-19 & Irvington!

Role Summary: The Drive-Thru Manager has ultimate responsibility for safeguarding the financial success of the drive-thru while maintaining the Remarkable experience of Chick-fil-A’s I-19 & Irvington. This role has a strong hospitality element, ensuring that the restaurant delivers high-quality food, drink, and customer service. The drive-thru needs to be very fast/efficient but never rushed. The ideal candidate will provide overall leadership and management to the drive-thru operations of the restaurant. This manager ensures all drive-thru team members understand all procedures, expectations, and goals associated with the drive-thru.

Requirements/Responsibilities

  • Managing & Measuring Work: Clearly assigns responsibility for tasks and decisions
  • Business Acumen: Knows how business works
  • Makes good decisions in a timely manner based on a mixture of analysis, wisdom, and judgment
  • Clearly and comfortably delegates both routine and important tasks
  • Creates an environment where people do their best work
  • Oversees drive-thru operations
  • Performs huddles with team to communicate goals
  • Assists in controlling food, labor, and paper costs
  • Maintains safety and security
  • Grows drive-through sales through raising the number of cars served per hour/every hour
  • Ensuring cleanliness of window, register area, headset area, iPOS, and iPads

 

Knowledge/Skills/Requirements:

  • BA/BS degree or equivalent experience
  • Able to lift 40 - 60 pounds on a consistent basis
  • Ability to multi-task and work in a fast-paced environment
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
  • Excellent verbal, written and electronic communications skills
  • Servant Leader, team oriented with a passion for people and world-class service
  • Posses the ability to manage drive and change

 

How Are You Successful?

  • CEM (guest survey module) – measured every 30 days
  • Speed of Service = top 20%
  • Order Accuracy = top 20%
  • Overall Guest Satisfaction = top 20%
  • ROE =100%
  • Training and Development – You must possess the ability to train, develop, and motivate team members. In order to take the next position in the company, you must be able to backfill your role.

 

Benefits:

  • Competitive Pay
  • Daily meals discounts
  • Uniforms
  • Leadership Development
  • College scholarships
  • Performance-based raises and promotions
  • Sundays off
  • Medical Benefits offered

Job Type: Full-time

Experience:

  • Drive-Thru: 2 years (Preferred)

Job Type: Full-time

Salary: $15.00 to $18.00 /hour

Additional Info

  • Great Opportunities for Advancement!! With this position, you have the potential to one day become a Franchisee!!
Posting ID: 72045430Posted: 2019-10-11