1188 West Irvington Road, Tucson, AZ
$15.00 to $18.00

Job Description

Role Summary

Work with the Director - Back of the House (BOH) Financial Management in pursuit of excellence in BOH Operations and Financial Management. Specifically, this role is a leader and critical component in ensuring that Chick-Fil-A’s I-19 & Irvington kitchen operations are successful in the following areas: This is the heart of the house!!

  • Financial Stewardship management through Food Cost, Labor Cost and Repairs & Maint.
  • Yearly & Quarterly Planning
  • Back of House Staffing and Operations
  • Leadership and People Development of Back of House Team
  • Vision and Service Model compliance throughout all areas of oversight.


General Responsibilities:

  • Develop a restaurant culture of growth and hospitality minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture.
  • ensure a culture of food safety by making this a top priority for you and the team.
  • Maintain vision alignment with the Operator and the Director - Back of the House Financial Management.
  • Ensure stewardship systems are taking place throughout the restaurant
  • Create a center of excellence for area of responsibility by creating, leading, and implementing systems that will be the standard for innovation and high-performance teams throughout Chick-fil-A.
  • Support Director - Back of the House (BOH) Financial Management to create, maintain and approve all schedule and shift changes among BOH Team Members. Ensure that leaders are finding appropriate coverage for call-offs and no shows.
  • Perform discipline for actions that do not meet CFA standards and execute discipline documentation for all team members who fail to meet expectations.
  • Working with Director - Back of the House (BOH) Financial Management during hiring process, completing resume screening, interviews and reference checks as necessary.
  • Ensure Team Leaders are performing discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.
  • Drive sales growth mentality and encourage creativity and innovation throughout the business.
  • Create, maintain and approve all schedule and shift changes among Team Members. Ensure that leaders are finding appropriate coverage for call-offs and no shows.
  • Follow all Chick-fil-A standards and procedures. Ensure and coach Team Members/Leaders to consistently follow all Chick-fil-A processes and procedures.


  • Strategic thinker, Goal-oriented, Tech-savvy
  • Great communicator both in handling difficult situations and a diverse team.
  • Mature, dependable and results-oriented
  • Very detailed oriented & keenly observant
  • Professional marketing or communications experience
  • Maintains a number of business and professional community contacts
  • Self-starter, creative and flexible
  • Ability to work well with the public/network
  • Good business sense, achiever
  • Good written/verbal communicator
  • Strong project/time management skills
  • Unquestionable integrity and represents Chick-fil-A well
  • Passionate about building relationships with clients
  • Able to work well independently and in a team environment
  • Servant spirit with strong sense of stewardship


Preferred qualifications:

  • Bachelor's degree or above, preferably in a business or marketing field of study
  • Experience as a leader in food service operations
  • Years of Experience: 2
  • Bilingual: English and Spanish
  • This is a full time position.
  • This person must be skilled in time management.
  • This person must be self-directed and highly organized.
  • This person must master all knowledge and skills of every position in the Restaurant.


How Are You Successful?

  • CEM (guest survey module) – measured every 30 days
  • Speed of Service = top 20%
  • Order Accuracy = top 20%
  • Overall Guest Satisfaction = top 20%
  • ROE =100%
  • Training and Development – You must possess the ability to train, develop, and motivate team members. In order to take the next position in the company, you must be able to backfill your role.



  • Competitive Pay
  • Daily meals discounts
  • Uniforms
  • Leadership Development
  • College scholarships
  • Performance-based raises and promotions
  • Sundays off
  • Medical Benefits offered


  • Restaurant: 2 years (Preferred)


  • Bachelor's (Preferred)

Job Type: Full-time

Salary: $15.00 to $18.00 /hour

Additional Info

  • Flexible Hours...You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them. All Chick-fil-A Units are closed on Sundays so you can have a day off to spend with family and friends.
  • College Scholarships...At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.
  • Competitive Pay...Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
  • It's a Friendly Place to Work...At Chick-fil-A, we consider our team to be more than just employees. Our extremely low turnover rate is proof that people love working here.
  • Opportunity for advancement!
Posting ID: 72045432Posted: 2019-10-21