Shift Leader

Wingstop
1399 Conant St., Maumee, OH
Full-time, Part-time
Similar jobs pay $9.00 - $14.52

Job Description

SPREAD YOUR WINGS WITH WINGSTOP!

We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experience.

ROLE

The Shift Leader supervises the operations of a shift to ensure that food safety, product preparation, cleanliness and company standards are maintained. This includes working a cashier or cook position while supervising staff. Exceptional customer service is a major component of this position.

PRIMARY DUTIES

- Performs all tasks and responsibilities of a Wingstop crew member.
- Ensure that each Guest receives outstanding service by providing a Guest-friendly environment. That includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
- Trains newer or less experienced crew members in their tasks and responsibilities.
- Practices inventory control standards.
- Ensure appropriate cleanliness, sanitation, safety and staffing standards are maintained.
- Open and/or close the Restaurant and meet required work hours.
- Manage and motivate the crewmembers.
- Assemble and package orders according to the Wingstop standard.
- Assist all other positions when necessary.
- Assist in keeping kitchen clean throughout the shift.
- Ensure that all crewmembers are health safety conscious at all times.
- Resolve customer issues with efficiency and a good attitude.
- Be sure the store is clean at closing. Represent and promote the Wingstop brand.
- Promote the Wingstop Brand and uphold the mandatory operating requirements.
- Enforce the Wingstop uniform and jewelry policy, no fake nails or polish allowed.
- Ensure that each guest has a positive, long lasting impression of the Wingstop experience.
Posting ID: 72125509Posted: 2019-10-14