Inbound Call Center Representatives

Kelly Services
International Drive,, Rancho Cordova, CA
Full-time, Part-time

Job Description

Job Description: Customer Service Call Center Position available in February 2019!!

Who we’re looking for: Customer Services Representatives for one of our premier healthcare insurance clients if you are looking for a long term career apply today!! Daily work goes by quickly with contest, games, and prizes while answering customer health insurance questions.

Start Date: February 2019

Length of Assignment: Temp-To-Hire

Location: International Dr. Rancho Cordova Ca 95670

Pay Rate: $15.00

(An additional $0.70 increase is available upon passing of our Spanish bilingual assessment test and taking Spanish incoming calls)

Training: 100% Attendance is required

7weeks Monday-Friday 8:00AM-4:30PM

1 week for testing Monday-Friday 8:00AM-4:30PM

Regular Hours: Must be flexible to work a straight 8 hour shift

between the hours of 8:00AM -8:00PM (Monday-Friday) and or 8:00AM-6:00PM (Saturday)

*Please note you may have split days off.

Job Summary:

This position is responsible for resolving all aspects of customer inquiries and complaints, as well for providing accurate and timely responses, and for entering accurate information into the customer database. You would be under direct supervision, and handling customer inquiries, including but not limited to, claims and benefit interpretation. As a Customer Service Representative you are aiding prospective members, enrolled members, providers, employers, vendors, and other customers.

Skills and Requirements:

Minimum 2 years customer service required

Basic computer knowledge include: MS Office

Data Entry (Alphanumeric) Typing 30WMP

Must be able to multitask: Ability to document while speaking to member or providers

Ability to interact professionally with both internal and external contacts, this can include both members and providers

Ability and desire to work in a fast paced environment is required

Quick learner

Great attention to detail

Posting ID: 72572921Posted: 2019-10-23