Est. $15.69 - $27.79
Full-time, Part-time

27000 Alicia Pkwy, Suite D

Laguna Niguel, CA 92677


Department: Operations

Reports To: General Manager

FLSA Status: Non-Exempt


Position Overview

Supervises shifts in the absence of the Store Manager and the Assistant Manager. Primarily responsible for taking Guest orders, handing out orders, dealing with Guest complaints, delegating duties in the absence of the Manager.

Job Duties and Responsibilities

The following is a list of the job duties as they relate to Pick Up Stix’ four focus areas of performance. The ability to perform these duties is essential for this position. Other duties may be assigned by your manager as required.

Teamwork

  • Manages staff meal and rest periods
  • Support operations by performing any other duty as assigned, to ensure the restaurant is producing to standards

Standards

  • Verify cash drawers, the safe funds and gift certificates
  • Know and enforces OSHA and company safety guidelines
  • Make bank deposits in the absence of the Manager
  • Follow proper sanitation and food handling procedures
  • Control labor costs by cutting staff following the Manager’s guidelines

Sales

  • Resolve Guest complaints
  • Understand all functions of the MICROS system
  • Authorize Guest credits or refunds in the absence of the Manager

Quality

  • Perform all front staff job duties (Cashier, Food Runner, Packer)
  • Ensure daily, weekly, and monthly sidework is completed
  • Perform opening and/or closing duties in the absence of the Manager

Supervisory Responsibilities

Supervises the FOH and BOH staffs in the absence of the Manager

 Qualifications

The Shift Leader must be able to perform each of the listed job duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the job duties.

 Education and/or Experience

  • High school diploma or general education degree (GED), or
  • One to three months related experience or training, or
  • Equivalent combination of education and experience

 Language Skills

  • Ability to read and comprehend documents such as safety rules, operating and maintenance instructions and procedures manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of the organization

Mathematical Skills

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentage, area, circumfrence, and volume
  • Ability to apply the concepts of basic algebra and geometry

 Reasoning Ability

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
  • Ability to deal problems involving several concrete variables in standardized situations

 Physical Abilities

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job duties.
  • The employee is required to:

Regularly:

•    Stand

•    Use hands to finger, handle or feel

•    Talk

•    Hear

•    Taste

•    Smell

•    Lift and move items weighing up to 10 pounds

• Work in loud environment

Frequently:

•    Walk

•    Reach with hands and arms

• Lift and move items weighing up to 25 pounds

Occasionally:

•    Sit and stoop

•    Climb or balance

•    Kneel

•    Crouch

•    Crawl

•    Lift and move items weighing up to 50 pounds

•    Work with moving mechanical parts

Special Vision Request:

•    Close vision

•    Distance vision

•    Depth perception

Focus adjustment


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Posting ID: 726008645 Posted: 2022-04-06 Job Title: Shift Manager