Responsible for driving restaurant sales and profits by providing clear direction and leadership to restaurant management that focuses on a guest-centric culture, including consistently delivering excellent guest service and food quality, executing Jack in the Box brand standards, and by promoting the Company’s vision, mission and values. Span of control: 6-8 restaurants.
Oversees execution and ensures adherence with all Company and restaurant systems, procedures, and food safety requirements. Conducts restaurant audits and regularly monitors performance. Educates and consults with managers to ensure their understanding of restaurant operational and financial performance, including knowledge of income and expense reports and quality and service reports; ensures reports are reviewed each Period. Thinks strategically and helps managers to identify trends and implement action plans to improve restaurant sales and profit. Conducts business reviews, monitors and investigates fraud reports, reviews cash management reports, monitors labor usage and inventory levels; takes accountability and follows-up on action items to ensure operational excellence and financial excellence.
Performs an active role in promoting the Jack in the Box restaurant in the local community, including: networks with community leaders to establish relationships; participates and represents the Company in community events; keeps informed of local competitor activities.
Promotes a guest-centric culture and holds restaurant managers accountable for continuously improving the guest experience, including: reviews guest experience reports (i.e. Voice Of Guest, Earn the Next Visit, guest relations calls), coaches and empowers restaurant management to deliver on all aspects of the guest experience including food quality and safety, speed of service, employee friendliness, problem resolution, cleanliness and order accuracy. Provides constructive and actionable feedback; follows-up with managers to ensure timely and professional resolution of guest complaints and guest issues; contacts guest as needed. Conducts high impact visits to the restaurants to observe all areas of operations and evaluate the guest experience.
Ensures all security equipment in the restaurants is operational; acts as the primary liaison with Law Enforcement at the restaurant level; conducts cash loss investigations including interviewing employees, identifying policy violations and responsibility parties and reporting to the Asset Protection Department; conducts periodic asset protection surveys.
Develops relationships with restaurant employees and promotes a work environment of mutual respect; seeks and acts upon employee feedback; addresses employee relations issues and ethics calls; conducts employee investigations and resolves issues. Ensures a restaurant environment that is fun, clean and safe; ensures employees understand and acknowledge monthly safety lesson plans; conducts post injury investigations including reporting lost time claims to the Asset Protection Department and providing witness statements, videos and police reports to the Risk Management Department; understands and utilizes Jack in the Box systems, processes, and tools; and complies with policies, procedures, and regulatory requirements.
Utilizes effective recruiting sources and methods to attract and select talented employees while effectively balancing external hiring with internal promotions by conducting workforce assessment and succession planning. Reviews applications and resumes; conducts interviews; extends employment offers; initiates background checks and conducts new hire orientation and onboarding.
Oversees the ongoing training and development of internal and external candidates for management and team leader positions; partners with management to identify development needs and implement development plans; and ensures succession management by leading training sessions and workshops. Builds an engaged workforce through teaching, leading and coaching; motivates and inspires management team to achieve high performance by being a role model and providing regular performance assessment and feedback.
Experience – Multi-unit leadership experience in restaurant, retail or related industry.
Knowledge/Skills/Abilities – Requires ability to speak, read, and write effectively in English; excellent interpersonal skills and collaborative management skills. Maintains professionalism and optimistic attitude in all situations. Is a self-starter who takes initiative and willingly accepts responsibility. Good listener, self-motivator and can motivate others. Proficient knowledge of personal computers and related software applications (Microsoft Office). Demonstrates integrity and ethical behavior.
Physical Requirements – Ability to move freely throughout the restaurant; ability to drive a motor vehicle and travel to restaurants and other business locations approximately 85%-90% of time.
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Confronting Direct Reports - Deals with problem direct reports firmly and in a timely manner; doesn't allow problems to fester; regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deals effectively with troublemakers.
Developing Direct Reports and Others - Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Directing Others - Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
Functional/Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Hiring and Staffing - Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.
Motivating Others - Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.
Priority Setting - Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Sizing Up People - Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; can accurately project what people are likely to do across a variety of situations.
Building Effective Teams - Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
Managing Vision and Purpose - Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.
Jack in the Box will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.
Posting ID: 72638328Posted: 2019-10-15