GovCIO is a team of transformers—people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation that improves governmental operations each day.
But we can't do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We're changing the face of I.T. - from our diverse staff to the end-products we develop. And we're excited to expand our team. Are you ready to be a transformer?
We are seeking Senior Network Operations Engineers to participate in a team that will provide 24x7 mission-critical network operations services to the National Institutes of Health (NIH) in support of more than 45,000 users. As a member of our team, you will help to ensure the reliability and security of this FIPS security categorized “High” network.
As a member of the Network Operations Team, you will work alongside the Architecture Team (responsible for enterprise network architecture and design) and Security Team (responsible for enterprise network security).
Maintain 24x7x365 high availability of all network services including enterprise network services, facilities network, wireless services, data center network services, colocation network services, and change management services in compliance with project SLAs
Software and hardware installation, configuration, upgrades, and maintenance
Hosting site physical escort and LAN closet access
Maintain operational documentation
Equipment tracking and warehousing
Troubleshooting and problem resolution
Maintain troubleshooting procedures
Monitoring, logging, and alerting
Prepare change management requests
Support resources responsible for security implementation, monitoring, maintenance, and vulnerability remediation
Contribute to strategic planning and proof of concept efforts
Assist in preparation of training materials and user guides
Develop and implement benchmarking for network performance
Bachelor's with 5 - 8 years (or commensurate experience)
At minimum 7 years of network operations experience in a large networking environment
Extensive and in-depth knowledge in the field of network services
Knowledge of and experience with technical tools such as Science Logic One, RedSeal, LiveNX, AlgoSec, NetLine Dancer, Graphana, StealthWatch, ZEN (Government-Off-The-Shelf), PerSonar, Cisco ISE, Cisco APIC/ACI Cluster Management, Cisco AnyConnect, Cisco DNA, SecureCRT, Infoblox, TACACS, Riverbed, Gigamon, VMWare VSphere, Struxerware, xMatters, NetScout Air Magnet, Cisco Sourcefire, Palo Alto Wildfire, F5 Big IP, RedHat, Radware DDOS, Tenable, Active Directory, and Splunk
Possess current basic network certifications
Practical application of current/emergent technologies
Detailed skills and experience delivering network services, including all aspects of operations, maintenance, and change management
In-depth knowledge and expertise applying data-driven practices and tools to deliver, manage and optimize service level and performance arrangements for customer relationship management, performance management and IT network services domains
Outstanding written and oral communications skills, and the demonstrated ability to convey technical concepts to non-technical audiences.
Duties may require traveling, being on call periodically, and occasionally working outside normal working hours (evenings and weekends)
Must be able to gain a government Public Trust clearance
Experience with and knowledge of the NIH operational environment and network infrastructure
Experience with Agile IT, ITIL, and continuous improvement practices