Operations Manager

About the role:

As an Operations Manager for TQL, you will be leading a team of 30+ coordinators who are directly responsible for the daily support of our sales teams.  This includes supervising team performance, interviewing, hiring and coaching new team members, ensuring sales accounts are staffed, and conducting regular account reviews to reallocate resources. Historically we promote our supervisors internally, but our rapid growth and expansion has created an opportunity for a highly driven leader to join the TQL team.

What’s in it for you:

• Competitive compensation, long-term incentive program and bonus plan 
• Join a well-established, respected industry leader and brand
• Comprehensive benefits package with 401k and company match
• We win wherever we go – Voted a Top Workplaces USA (2021, 2022) and Forbes America’s Best Employers (2022)

What you’ll be doing:

• Provide daily support and leadership for team members and internal customers
• Manage team performance, ensuring all metrics and KPIs are met
• Interview, hire, onboard and train a high performing support team
• Work directly with Sales Managers and Directors to staff and allocate support resources to appropriate accounts
• Identify team and department process improvements and efficiency gains
• Provide and develop strategic solutions for process enhancements 
• Monitor and own reporting and analytics specific to your departments needs 

What you need:

• Bachelor’s degree preferred
• Experience directly supervising mid-to-large teams
• 3+ years of people management experience
• Call center, logistics, or service-based industry experience required
• Demonstrated ability to coach, lead and motivate others
• Excellent verbal and written communication skills
• Moderate MS Suite skills – Outlook, Word, Excel 
• Experience in a fast-paced environment with rapid and everchanging priorities

Where you’ll be: 6155 Rockside Rd. Independence, OH 44131