Old Burdick's Supervisor

Greenleaf Hospitality Group
100. W. Michigan Ave, Kalamazoo, MI

Job Description


May include, but not limited to:

  • Follow all Greenleaf Hospitality Group policies and procedures
  • Prioritize and organize work assignments and be able to delegate
  • Direct performance of assigned staff and follow up with corrections where needed
  • Motivate staff
  • Ascertain staff to form cohesive team
  • Ability to clearly think, analyze and resolve problems, while exercising good judgment
  • Accuracy to details
  • Endure abundant physical movements in carrying out job duties
  • Exert physical effort in transporting and placement of tables, chairs, staging, dance floor, podiums and other banquet / meeting room equipment
  • Ensure security of storage and access to hotel property
  • Work without direct supervision
  • Knowledge of daily scheduled group functions, times, locations and amount of people 
  • Knowledge of location of all hotel function space and names of rooms
  • Knowledge of all styles of meeting and banquet room settings
  • Knowledge of proper cleaning techniques, requirements and proper chemical handling
  • Knowledge of all styles of room set ups, standard equipment and proper handling of such
  • Communicate effectively with guests, management and coworkers to their understanding
  • Speak, read, and write English precisely and clearly
  • Strong presence on the floor
  • Resolve any guest issues that may occur, leaving the guest with a positive experience
  • Ensure that all associated are being productive and providing personalized guest experience
  • Create brand loyalty through the guest service experience and product value
  • Responsible for a smooth, positive flow of the business with regards to both internal and external guests
  • Build an engaged culture through recognition of individual talents and contributions
  • Train and job coach front staff
  • Continuous improvement of employee engagement to ensure retention
  • Hold associated accountable to standards, communicate to manager if situations arise that may require counseling and participate in counseling
  • Confidence and willing to take charge of any situation, including opening and closing, scheduling, and answering questions
  • Communicate to staff the vision and daily goal of restaurant and Greenleaf Hospitality Group
  • Hold effective team huddle. Go over any special instructions and/or changes needed for the shift
  • Staff schedule and labor expense control
  • Connect with teammates personally to build positive and trusting relationships
  • Maintain a clean restaurant
  • Communicate effectively and in a timely manner
  • Be available to all associates to answer questions, guide, and support them


Please visit www.joingreenleaf.com to directly apply.

Posting ID: 73295490Posted: 2019-10-12