Retail Clerk

    Goodwill Industries
    1307 N. 38th St., Peru, IL
    Full-time, Part-time
    Similar jobs pay $9.60 - $14.62

    Job Description

    This role demonstrates behaviors consistent with our Mission, Vision, and Values, on behalf of Goodwill Industries of Central Illinois. The Retail Clerk functions in various capacities within the retail location such as cashier, producer of wares, textiles, books or jewelry, donation door attendant, floor attendant, and customer service. The ideal candidate is dedicated to providing exceptional customer service and displays a positive attitude when interacting with customers and employees.

    The responsibilities, work schedule, qualifications, physical demands and work environment summarized here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    The following outlines the various roles and responsibilities of retail clerks.

    Summarized Responsibilities

    • Provides excellent customer service by accurately ringing up customer orders and maintaining a balanced drawer, professionally and quickly accepting donations from customers and maintaining a clean and clear donation door, and identifying top sellers and managing a clean, organized, sales-effective display.
    • Provides general information about Goodwill programs to educate customers and answer questions.
    • Educates customers on current Goodwill promotions, including the rewards program.
    • Follows all cash handling procedures and protocols.
    • Maintains cleanliness and organization of sales floor, parking lot and areas throughout the location. (Purge, colorize, run racks, merchandise, label, put away carts, stock shelves, clean lavatories, clean dressing rooms and everything in its place).
    • Stays abreast of company procedures by successfully passing all quizzes.
    • Provides exceptional customer experience by sorting various products to identify quality and properly barbing, tagging, hanging, purging, scanning and shipping.
    • Accurately groups products together.
    • Updates daily production tracking sheet.
    • Utilizes good judgment in pricing and properly tagging items in accordance with Goodwill pricing.
    • Quickly and accurately sorts products, scan or label and distributes to appropriate areas.
    • Properly prints inventory sheets, and packs, seals, and ships totes or items as assigned.
    • Checks each rack to ensure quality and value.
    • Properly colorizes and merchandises sales floor. Purges sales floor.
    • Maintains Goodwill dress code requirements and adherence to store scheduling.
    • In addition to the general qualifications listed above, physical demands for this position will includ regular use of a pallet jack, double stacker or other heavy equipment.
    • Adherence to all safety standards.



    • A minimum of two years of high school education.  Related experience and/or training a plus. 
    • Must be at least 16 years of age.
    • Perform basic math functions to collect money and make change. Effective to good reading, writing and math skills relative to the role.
    • Displays a positive attitude when interacting with customers and employees. Excellent customer service and verbal communication skills.
    • Ability to work with the public in a courteous and professional manner.
    • Team player, solid work ethic and adherence to procedures and protocol, including adherence to the Goodwill’s principles.
    • Strong attention to detail and quality of work, including safety awareness.
    • Good time-management skills.
    • Must be able to bend, stand, stretch, grip, type and carry for long periods of time
    • Position requires carrying items in excess of 25 pounds and up to 50 pounds.
    • Must be able to view a computer screen regularly.

    Work Schedule

    An individual must be able to be work a flexible or irregular schedule. Must be able to work weekends and holidays.


    Physical Demands

    While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently pushing, pulling, bending, reaching and lifting to 50lbs and carrying up to 25lbs frequently. The employee is frequently standing for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


    Work Environment

    Frequently exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.) The noise level in the work environment is usually moderate. To perform this job successfully, an individual must be able to perform their designated role satisfactorily.


    Goodwill Industries of Central IL Benefits Opportunities:


    • Holiday Pay Opportunities
    • Safe Harbor 401(k) – match of up to 5% by Goodwill.
    • Available Life insurance plans
    • Opportunities for personal and professional development
    • Annual performance review
    • Employee Assistance Program (EAP)



    • Paid Holidays
    • Safe Harbor 401(k) –a match of up to 5% by Goodwill.
    • Paid time off (PTO)
    • Opportunities for personal and professional development
    • Comprehensive health plan
    • Section 125 pretax health and dependent care spending account
    • Life, dental and vision insurance
    • Annual performance review
    • Employee Assistance Program (EAP)


    To learn more about our Mission and Values, please go to   Goodwill Industries of Central IL is EEO Employer

    Posting ID: 73422121Posted: 2020-01-11