The Manager is responsible for the overall operation of their assigned restaurant, ensuring the overall integrity of the Ale Emporium brand.
Key responsibility areas include team performance, increased sales and profitability, effective cost controls, and development, training and retention of key Team Members. The Manager is responsible to work actively to ensure the restaurant meets financial and operating goals.
All managers share responsibility for the following while functioning as the Manager-on-Duty:
SALES AND PROFITS
Understands and executes all new product and marketing promotions.
Manages shifts to achieve sales and profit goals (including labor and food cost management, and controlling expenses).
Responsible for creating, implementing and executing the overall business staff plan, ensuring proper staffing levels are maintained to build sales.
Oversees the human resource management function, ensuring 100 % compliance in all areas of laws, company policies, guidelines and procedures.
Ensures all employee benefits are communicated to all Team Members.
Provides performance feedback and recognition to all hourly Team Members on an ongoing and timely basis to include one-on-ones and performance reviews.
Holds all hourly and management team members accountable for contributing to team and company objectives.
Creates and maintains an open door policy with managers and Team Members inspiring open and honest communication, consistency of standards and appreciation for contributions and suggestions.
Provides direction for performance management of team members.
Effectively trains and develops Team Members.
Conducts informative, focused meetings.
Models effective shift meetings; builds camaraderie, and solicits feedback. Ensures all managers are holding effective pre-shift meetings.
Ensures effective communication occurs to all managers and Team Members.
Ensures that all managers and Team Members are guest focused first, and displays hospitality skills consistently such as 100% manager table visits, big hellos, and big goodbyes, etc.
Responds to guest comments and criticism in a constructive, positive and timely manner, looking at such as an opportunity to build guest count. Educates and empowers subordinate Managers and Team Members to act in a similar capacity.
Actively looks for and identifies techniques to attract new guests.
Builds positive, professional relationships with members of/businesses in the community.
Ensures adherence to company systems, tools and procedures for proper shift execution by all Team Members.
Ensures Serve Safe Food, Alcohol and HACCP standards are strictly adhered to.
Keeps current on and ensures the implementation of new programs, policies and procedures and product promotions.
Maintains high quality service and cleanliness standards at all times. Ensures Managers are holding Team Members accountable for adherence to all daily, weekly and monthly cleaning schedules.
Must possess proper food handlers and alcohol dispensing certifications (if required by law).
Valid driver's license.
Education: High School or equivalent. Coursework in restaurant management preferred.
3 plus years prior professional experience in restaurant management required.
Satisfactory criminal history.
Knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures, computer operations.
Good people management skills, communication and listening skills. Must be flexible and adaptable to change.
Demonstrated time management and organizational skills.
Must be self-motivated, detail oriented and have a passion for teaching others.
Must be able to work a flexible schedule including days, nights, weekends and holidays.
Work as a contributing member of a team.
Analyze situations, identify and troubleshoot problems and implement solutions.
Knowledge of profit and loss statements, food and liquor inventory, and restaurant cost control methods.
Motivate others while providing work direction, training, and leadership.
Read and comprehend written materials, write in grammatically correct sentences, and perform basic to intermediate mathematical computations.
Take direction, communicate and execute team and company objectives.
The physical demands for this position are stands, walks, bends, lifts, and moves on an ongoing basis during working hours within a fast-paced environment. These physical requirements can be accomplished with or without reasonable accommodations.