Full-time, Part-time

1240 Water St

Prairie Du Sac, WI 53578

Culver Franchising System, LLC is looking for a Senior Information Technology Analyst to join our talented and successful IT team.  This Senior Analyst manages, maintains, and improves technology environments and provides expertise and deliverables in all phases of technical operations to support Franchisees and Support Center team members in their mission to build restaurant sales and profits, while adding value to the Culver’s brand.

Essential Functions:
•	Provide support for franchisor and restaurant systems as needed, including collaborative solutions
•	Perform day-to-day technology management of endpoint devices and infrastructure services in a Microsoft Windows environment spanning both premise-based Microsoft technologies and cloud based (Azure, Microsoft 365) technologies
•	Develop and maintain Culver Franchising technology procedures; contribute to and maintain system standards documentation, and information technology policies.
•	Oversee system monitoring, verifying the integrity and availability of Culver Franchising technology systems across both premise and cloud hosted environments using various monitoring and alerting toolsets
•	Document and leverage new features and functions of franchise management system
•	Lead the configuration, implementation, and adoption of Culver Franchising technology systems and services with the IT Team and across departments
•	Lead identification of risk areas in technology systems and services with the IT Team and other business areas and develop mitigation strategies
•	Lead the gathering of business requirements with senior IT Team Members and business users to create technology solutions and strategies supporting Culver Franchising technology business initiatives
•	Advance project management principles through actively participating in cross functional project teams
•	Actively participate in the discovery process to determine business technology requirements and assist cross functional team members throughout the process
•	Research and recommend innovative approaches to automate system administration tasks
•	Manage, track, and resolve incidents for Culver Franchising System Team Members to provide exceptional service and effective resolutions
•	Maintain professional and technical knowledge, and apply best practices with advancements in technology


•	Bachelor’s degree in information technology related field 
•	Minimum 10 years related experience, or equivalent combination of education and experience
•	Experience in the retail or food service industries 
•	Experience in configuring and testing software applications
•	Strong verbal communication and writing skills
•	Experience leading and mentoring individuals and groups
•	Ability to concentrate on a wide range of loosely defined complex situations, which require application of creativity and originality, with limited guidance and counsel
•	High level of organizational and project management skills to handle multiple concurrent assignments in a timely manner

Additional Info

We offer workplace flexibility including a hybrid work model and flexible work hours with the added benefit of "restoration Friday's."  Join us in our beautiful Support Center in Prairie du Sac, Wisconsin right on the Wisconsin River, just a short drive from Madison!
Posting ID: 740066033 Posted: 2022-06-27 Job Title: Senior Information Technology Analyst