Retail Material Handler

    Goodwill Industries
    109 N. Main Street, Canton, IL 61520
    Full-time, Part-time
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    Job Description

    This role demonstrates behaviors consistent with our Mission, Vision and Values, on behalf of Goodwill Industries of Central Illinois. The Retail Material Handler is a member of the Retail team who is responsible for accepting donated items at the donation door as well as identifying and communicating to the customer items that cannot be accepted.   The Retail Material Handler must always display exemplary customer service to donors and satisfy production expectations. Other primary duties include processing donated items which consists of sorting, tagging and hanging donated items in addition to identifying items which should be trashed, salvaged and recycled.

    The responsibilities, work schedule, qualifications, physical demands and work environment summarized here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Summarized Essential Responsibilities

    • Provides excellent customer service; greets customers at donation door and in store front
    • Checks, accepts, and handles donations from customers
    • Sorts and processes donations
    • Identifies and produces salvage according to requirements
    • Maintains accurate records and reports such as donation and gaylord counts, and supply orders
    • Maintains production/warehouse area in a clean, neat and organized condition
    • Performs janitorial and housekeeping duties as needed
    • Follows policies and procedures outlined in the Employee Handbook
    • Performs merchandise handling tasks as required
    • Monitors and recognizes security risks and assists in their prevention
    • Complies with all safety standards for lifting and moving materials, operating equipment and wearing PPE (Personal Protective Equipment)
    • Identifies and corrects conditions that affect employee and customer safety
    • Maintains Goodwill dress code requirements
    • Adheres to store scheduling as agreed upon with management
    • Meets and/or exceeds production requirements to satisfy the established goals.
    • Stays abreast of company procedures by successfully passing all quizzes.
    • Provides general information about Goodwill programs to educate customers and answer questions.
    • Embraces the values, vision and mission of Goodwill of Central Illinois
    • Other related duties as assigned


    Requirements and Qualifications

    • Must be at least 16 years of age
    • Possesses basic math skills
    • Conveys information clearly through verbal and written communication
    • Works independently while fostering a strong team atmosphere
    • Demonstrates professionalism and ability to maintain confidentiality
    • Demonstrates the ability to be consistently at work and on time on scheduled work days
    • Requires ability to lift and move donations of textiles and wares
    • Requires ability to perform sorting and packing tasks to secure donations
    • Ensures compliance with all policies, procedures, safety, and other applicable regulatory standards
    • Ability to apply decisions appropriate for situation at hand, and which are in the best interest of Goodwill
    • CPR/First Aid/AED Certification may be required; training will be offered by Goodwill if applicable
    • Commitment to continued learning and engaged participation in mandatory trainings offered by Goodwill
    • Ability to work in a team environment, fostering two-way communication


    Physical Requirements/Working Conditions

    • Stands and for long periods of time throughout the day, 4-8 hours
    • Lifts or moves up to fifty (50) pounds safely on and off wares tables three and a half (3.5) feet high, retail shelving fixtures up to ten (10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet high
    • Requires the ability to perform a combination of tasks for extended periods such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing or pulling objects in order to sort and hang clothing, and place housewares on shelves and racks
    • Works in a light industrial/warehouse environment with exposure to heat and cold
    • Subject to exposure to allergens including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair.
    • Pushes and pulls z-racks holding up to 100 pieces of clothing and weighing a minimum of 150 pounds
    • Bends and reaches into gaylords five (5) feet high to remove clothing and house wares
    • Ability to push carts weighing up to 150 pounds
    • Ability to use a pallet jack with loads of up to 500 pounds
    • Demonstrates visual acuity to evaluate donated items for quality
    • Requires the ability to identify smells to evaluate donations for undesirable odors - mold, must, dust, bodily fluids and/or urine.
    • ***This position requires successful completion of a pre-employment functional test or lift test***


    Work Schedule

    An individual must be able to be work a flexible or irregular schedule. Must be able to work weekends and holidays as needed.

    Goodwill Industries of Central IL Benefits Opportunities:


    • Holiday Pay Opportunities    
    • Safe Harbor 401(k) – match of up to 5% by Goodwill. 
    • Available Life insurance plans    
    • Opportunities for personal and professional development
    • Annual performance review    
    • Employee Assistance Program (EAP)


    • Paid Holidays    
    • Safe Harbor 401(k) –a match of up to 5% by Goodwill. 
    • Paid time off (PTO)    
    • Opportunities for personal and professional development
    • Comprehensive health plan    
    • Section 125 pretax health and dependent care spending account
    •  Life, dental and vision insurance    
    •  Annual performance review
    •  Employee Assistance Program (EAP) 


    To learn more about our Mission and Values, please go to

     Goodwill Industries of Central IL is EEO Employer   Goodwill Industries of Central IL is EEO Employer

    Posting ID: 74283734Posted: 2020-12-17