JOB SUMMARY: The Shift Leader works productively and supervises restaurant Team Members to ensure they perform their job responsibilities so that the restaurant achieves customer satisfaction and profitability during their shift.
A. Serves customers correct, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, the telephone and front counter station procedures and if necessary, the Remedy Process.
B. Prepares and ensures consistent, high quality products are served to customers as described in the Little Caesars O.J.T. Guidebook, Magnum Foods Company Policy Manual and as shown on the station job helpers.
C. Displays the proper image and follows Little Caesars policies, procedures, and standards of conduct as outlined in the Little Caesars O.J.T. Guidebook and Magnum Foods Company Policy Manual.
D. Cleans and organizes work stations and ensures the standards for restaurant image are maintained as directed by management and as required by the local health department.
E. Performs cash management responsibilities and ensures compliance by Team Members to all safety and security procedures as defined in the Little Caesars O.J.T. Guidebook and Magnum Foods Company Policy Manual.
F. Provides direction and feedback to Team Members and follows up by coaching/ counseling to ensure job duties are performed and all Little Caesar standards, procedures and policies are achieved.
G. Performs the tasks associated with food, paper, labor, and utility cost controls and monitors shift activities to ensure compliance.
H. Completes all daily paperwork neatly and accurately as described by the O.J.T. Guidebook and Magnum Foods Company Policy Manual or as directed by management.
I. Follows all procedures associated with opening and closing the restaurant, handles unexpected occurrences in a professional manner, and notifies appropriate parties in a timely fashion.
Nature & Scope
The Shift Leader receives direction and training from the Restaurant Manager, Associate Manager, and Assistant Manager, the Magnum Foods management class, and Little Caesars training materials. The Shift Leader is responsible for supervising other Team Members and provides adult supervision to Team Members under 18 years of age. During each shift, they motivate, direct and coach Team Members to work proficiently at their assigned stations, and follow-up to ensure tasks are completed in a timely manner according to Little Caesars procedures.
The Shift Leader must abide by all state and federal laws, OSHA and EEOC requirements, as well as practice and enforce all Little Caesars/Magnum Foods policies and procedures. They utilize all cost control tools and processes ensuring the goals of food, paper, and labor are achieved during their shift. They ensure each shift is prepared to meet the needs of their customers and work diligently to ensure each customer is satisfied with the service and product they receive.
The Shift Leader will be scheduled to work according to our business needs and therefore no guarantee of hours can be made. The Shift Leader is a part time job position. This position requires a hands on style of management and physical work such as: lifting, squatting and standing for long periods of time.
To perform the functions listed in this job description, you must have the ability to perform the following tasks:
The ability to lift and move 55 pounds.
The ability to reach and move items from as high as 6 feet and as low as 6 inches off the ground.
The ability to control and utilize equipment safely and correctly (sheeter, VCM, ladles, cheese cups, portion cups, pan grippers, spatulas, pizza and dough cutter, knives, can opener, pastry brush, scales, microwave, telephone, POS system, Lotus 123, etc.).
The ability to apply pressure to cut through products and/or clean equipment and utensils.
The ability to effectively communicate with customer and coworkers (reading, speaking, hearing, writing, etc.).
The ability to understand directions, instructions and product specifications.
The ability to process and complete customer orders.
The ability to successfully pass required training programs for certification.
The ability to use mathematical skills to compute sales totals, percentages, inventory usage, food orders, employee work schedules, cash handling results and projected business needs.
The ability to supervise a number of people at the same time and to motivate them to meet goals, duties and deadlines.
The Shift Leader must:
1) Have 60 days experience in a Little Caesars restaurant.
2) Be at least 18 years of age.
3) Be evaluated by their Area Supervisor.
4) Have a background check completed.
5) Possess excellent verbal communication and interpersonal relations skills.
6) Be dependable, hard working and have the ability to work under pressure and in stressful situations.
7) Be able to work a standard schedule of approximately 20-30 hours per week and be able to perform all the essential functions of the job.
8) Have successfully completed both the Magnum Foods Management class and the Training Supervisor's In-store Evaluation.
9) Provide documentation that proves their eligibility to work in the United States.
Please Note: Little Caesars reserves the right to change, modify, suspend, interpret, or cancel in whole, or in part, any of the duties outlined above, at any time, and without advance notice to the employee.