Regional Manager

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    7601 Waterford Square Dr., Charlotte, NC 28226
    Full-time, Part-time
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    Job Description

    Job Summary
    The Regional Manager has full leadership responsibility for maximizing the long-term operating performance of an assigned region. Through the leadership of people and teams, this individual is accountable for successfully leading Property Managers to implement and oversee operational plans, ensure excellent customer service and that marketing, compliance, budgetary and sales goals are achieved in line with Company standards to maximize resident occupancy and satisfaction.

    Essential Duties
    • Recruit, train, develop and retain a team of service-oriented, business-minded property management
    • Monitor and ensure excellent physical condition of the assets within assigned portfolio
    • Maintain a competitive market position with a thorough understanding of the market and how it relates to the
    assigned portfolio
    • Develop strong marketing and customer service skills at the property level
    • Anticipate changes in the market, communicate strategic recommendations to leadership and execute approved
    changes to business strategy
    • Ensure Property Managers are proactively focused on the status of their property on a forward-looking basis in line with occupancy goals while monitoring lease expirations, turnover, market conditions and seasonal demands
    • Conduct weekly site visits to ensure adherence to all office and maintenance procedures, including audits of lease
    and office files, revenue collection procedures, income and expense control, customer service programs, vendor
    relations and contracts, service request systems, various local, state, and federal government regulations, make
    ready standards and preventive maintenance programs
    • Oversee physical inspections of all areas of the assets to evaluate their condition relative to health, safety, risk
    management, asset preservation, customer service, and company standards
    • Monitor asset and employee performance relative to budget and sales goals using various weekly, monthly,
    quarterly and annual reports
    • Recommend for approval and implement revenue-enhancing capital improvements and capital programs relative
    to Operating Standards and expense reduction
    • Full accountability for the financial performance of the assets in the Regional Manager's assigned portfolio

    Knowledge, Skills and Abilities
    • Proactive, self-starter with exceptional focus on customer service
    • Professional leadership of employees, supervise managers and build cohesive teams across multiple locations
    • Ability to multi-task in a fast-past, fluid environment, with a high tolerance for ambiguity and change
    • Solid and effective communication skills, both oral and written
    • Demonstrated ability to lead and motivate a team of individuals, resolve conflicts and make complex decisions
    • Exercise good judgment, prioritize tasks to operate effectively in a fast-paced environment
    • Exhibit a high degree of flexibility, and ability to build strong relationships with other departments, contractors,
    and vendors to accomplish tasks and achieve goals
    • Possess strategic thinking capabilities, solid mathematical and analytical skills to monitor property performance,
    forecast and control expenses


    Job Requirements
    * Four-year college degree from an accredited institution; degree in business or related field is preferred
    * Five to seven years of professional experience, which includes experience in real estate asset and/or property
    * Multi-family, three years of multi-site, multi-family experience is required
    * Experience in a fast-paced, rapid growth environment
    * Five years Supervisory Experience preferred
    * Strong Financial Experience, including Class A Asset Management
    * Yardi Voyager, Entrata and REIT Experience preferred
    * Travel 50%-75% as needed

    Additional Information
    Physical Demands/Work Environment
    * Work is normally performed in office environment, within building
    * Routine exposure to outside elements such as temperature and weather to conduct physical property
    * inspections
    * Constant need to simultaneously use hand, wrist, and fingers to operate office equipment
    * Work in inclement weather

    Variable Compensation
    * Monthly and quarterly performance bonus opportunity

    * Medical, Dental & Vision
    * Vacation, Sick & Holiday Pay
    * Opportunity for Advancement
    Posting ID: 74324155Posted: 2020-07-14