Est. $13.52 - $14.72
Full-time, Part-time

Sedona, AZ 86339

Recognized as a Top 15 Resort in the Southwest for 2021 by Conde Nast Traveler, Amara Resort and Spa offers majestic accommodations for travelers. Amara is in beautiful Sedona, Arizona, surrounded by breathtaking views of the red rocks. A 100 room, lifestyle hotel, Amara is a destination for everyone steps away from the shops of Uptown Sedona and the sounds of the creek.

As the first person to greet and welcome guests, the restaurant host/hostess is a critical link to guest satisfaction. The host/hostess greets and seats guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner that results in maximum satisfaction. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.

• Greet and make all guests feel welcomed to the restaurant.
• Present a clean and professional appearance at all times.
• Maintain a friendly, cheerful and courteous demeanor at all times.
• Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
• Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
• Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
• Set up host stand, review guest reservation book and maximize the set-up of the dining space to provide positive memorable guest experiences.
• Maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet service standards.
• Take guest reservations or provide information regarding the restaurant or any other hotel amenity or service.
• Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
• Assist with special projects (menu changes, signage, etc.) as needed.
• Ensure proper table set-up and make minor adjustments as needed.
• Examine each table for missing items. Remove any items that do not meet cleanliness standards.

Amara Resort and Spa is owned and operated by Northwood Hospitality. We offer a comprehensive benefits package including medical, dental, vision, an employer paid life insurance policy, employer paid short-term and long-term disability coverage, and additional supplemental insurance plans are available. Northwood Hospitality sponsors a 401(k) plan with a company match. At Amara, we believe it is important to have a work life balance. Full-time, eligible employees accrue vacation time, sick time, and are eligible to receive holiday pay. As a part of Northwood Hospitality, team members are eligible to receive discounts at other properties within the portfolio. Each day a team member arrives to work, they can expect a delicious, chef curated lunch provided free of charge. We believe our team members are empowered to act and make the right decisions. As such, we are committed to the growth and professional development of our team through internal promotions and cross-departmental training opportunities.

About Northwood Hospitality

At Northwood Hospitality, we understand that our people are the hallmark of our success.

• Integrity: We are honest, fair, accountable, and respectful.
• Collaboration: We are better when we are together.
• Leadership: We are empowered to act and make the right decision for our guests and our business.
• Passion: We are passionate about hospitality and serving our guests with pride.
• Balance: We are focused on a balanced approach for our teams, families, and communities.

We believe people are the most important assets.

• We understand the heart of our business is our team members.
• We believe in personal empowerment.
• We are driven in developing our talented teams.
• We accept personal responsibility for our actions and results.

• High school diploma or GED
• At least 18 years of age
• Basic computer skills
• Must be able to read, communicate effectively and have superb interpersonal skills
• Must be able to work well under pressure while retaining tact and composure when resolving
• guest complaints

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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Posting ID: 751655147 Posted: 2022-09-21 Job Title: Host Hostess P H