General Manager

Quest Food Management Services is looking for a General Manager to join our team!

Quest Food Management Services, Inc. is a privately owned, full-service, food service management company located in Lombard, Illinois with annual sales over $65 million. Founded in 1985, Quest has served schools (elementary, middle, high schools, college/universities) throughout Chicagoland guided by its mission to provide the communities we serve with fresh, high-quality food, exceptional responsiveness, and intensely personal service.

It has been Quest's employees who have been the cornerstone of our growth. Quality people, quality food, and quality clients are our recipe for success. Led by our vision to create the most enduring relationships in the industry by what we do and how we do it; with integrity, responsiveness, accountability, respect, and excellence.

Position Summary

Oversees the daily operations for a food management account. Responsible for overseeing financial and culinary accountability of the account. Manages chefs/Managers, Food Service Directors, and Food Service Manager Personnel and oversees all safety and sanitation as it pertains to the account and reflects Quest's high standards.

Essential Duties and Responsibilities

Cascades the vision of Quest Food Management Services ensuring the Quest vision, values, and founding principles are effectively communicated, understood, and practiced.

Demonstrates commitment to Quest's vision, values, and missions through actions on a daily basis.

Manage staff to include selection, work allocation, training, coaching and mentoring, problem resolution, performance evaluation, and feedback, and corrective action.

Oversee that the chef /managers consistently maintain high food quality and service levels.

Lead by example and maintain a professional and reputable work environment by enforcing policy and best practices that brings out a positive employment brand.

Interact with clients on a daily basis and maintain excellent client relationships through open and honest dialogue.

Stay abreast of the competition by analyzing quarterly market analysis and consistent research of menu trends.

Provide financial expertise in overseeing management of Food, Labor, and Direct costs.

Educate client with monthly meetings with transparent financials.

Identify and mentor next-level personnel to grow with company and develop career paths, including training schedules.

Hold managers accountable for food, labor, and direct cost controls and control expenditures for the account.

Manage account's marketing strategy programs to increase sales growth.

Manage accountability of staff using goal setting and performance management process.

Manage costs on all recipes.

Oversee and accountability of all purchases and inventory levels.

Oversee all menus.

Work in conjunction with the Chef/Manager, Food Service Director, and Food Service Manager to anticipate trends and roll out new concepts and ideas.

Maintain Quest's high standards by managing customer service and exceed our client's expectations through delicious food and gracious hospitality.

Motivate management to consistently thrive to keep the account(s) fresh and exciting.

Maintain account in compliance with SOP standards and HACCP standards.

Follow HACCP guidelines to ensure safe food practices.

Follow all Quest policies and food safety guidelines.

Perform other duties as required.

Job Requirements/Specifications

Education and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required:

Bachelor's degree or equivalent work experience

Minimum five years of foodservice management

Extensive experience in the foodservice industry including a vast knowledge of establishing client relations and maintaining long term client relationships

Exemplary leadership skills

Expertise of the P&L impact and accounting practices

Experience with cost controls, sanitation, and safety is required

Strong communication and client management skills

Solid knowledge of financials

Proficient in MS Office

Responsible for meeting and maintaining state and local certification requirements (Food Service Manager)

Quest Food Management Services is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.